Case Study

AAA Fuels Productivity Engine With Paperless Form Automation Solution

Source: ProntoForms

AAA Carolinas is one of the largest and fastest growing AAA clubs. Headquartered in Charlotte, the club has over 1,300 employees and offers a wide range of services, including emergency roadside assistance, travel and touring information, insurance counseling, and automotive repair. The club completes roughly 500 service calls every day, totaling about 15,000 monthly.

AAA's drivers have to conduct vehicle inspections before heading out on their shifts – a process that used to be relegated to pen and paper.

"Our pre-trip inspection process before ProntoForms was very clunky and convoluted," says Jody Smith, Manager of Fleet Operations.