Magazine Article | May 26, 2011

Executive Outlook: A Single View Of Customers And Service Operations

Source: CSDP Corporation

By Jerry Edinger, chairman, president, & CEO, CSDP

Most organizations have a number of databases and systems that capture customer data. These databases could include information about warranties, sales orders, inventory, and risk management associations as well as customer relationship management (CRM) and enterprise resource planning (ERP) systems. An inherent industry problem is that these systems and databases typically don't share data. This problem is magnified when firms acquire or merge with other firms, forcing service professionals to log in to multiple systems just to get the data they need.

access the Magazine Article!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.

Subscribe to Field Technologies Online X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.


Subscribe to Field Technologies Online