Feature Article: Mobile Workforce Management The Real ROI

By Sarah Howland, Field Technologies magazine

If you ask any technology vendor for the top question they hear from companies evaluating solutions, I bet the majority would tell you the same thing — "what's the ROI?" That said, you wouldn't believe the number of companies I talk to about measurable benefits they've received from their deployments that say, "Uh, we haven't really tracked that." Really? I don't get it. However, for every company that is clueless, many more are out there doing it the right way — setting goals, tracking performance, and paying close attention to how their business has improved. Utility Vectren is one of these companies. Vectren has put time and energy into measuring the benefits of its mobile workforce management solution and has a clear ROI case to present as a result.