Metro Delivery Uses GPS To Increase Dispatch Productivity And Improve Customer Service

Metro Delivery wanted a better way to track and monitor its drivers to ensure productivity and enable dispatchers to more efficiently plan delivery routes.

To accommodate the growing volume of business, Metro Delivery wanted to improve its technology infrastructure. The previous infrastructure included legacy software applications for the company's communication dispatch, reporting and billing requirements. As customer calls and orders intensified in number and frequency, dispatchers were becoming overwhelmed with call volumes. The company also wanted a better way to track and monitor its drivers to ensure productivity and enable dispatchers to more efficiently plan delivery routes.