Feature Article: How To Validate Field Work

By Sarah Howland, Editor In Chief, Field Technologies magazine

We talk a lot about the challenges of managing a field force — not the least of which is making sure that your mobile workers are doing what they're supposed to when they're out of your sight. But what about managing a workforce that is always out of sight? The difficulty of validating their work is amplified when your field workers are permanently assigned to a customer location. This is the challenge that Mitch Murch's Maintenance Management Co. (MMMM) recently conquered with the deployment of a mobile data collection solution to validate the work its field workers complete.