Field Service Turns To SaaS

By Brian Albright, Integrated Solutions magazine

SaaS solutions are increasingly popular with companies trying to trim their IT expenses. In field service, where end users are already located remotely, the model is rapidly gaining in popularity as well. According to Gartner, the overall market for SaaS solutions worldwide is expected to grow 14.1% from 2009 to 2010. In the field service space, at least 18% of new application components will be sold as SaaS subscription models,rather than as on-premise solutions, up nearly 6% from 2009.