Case Study: Field Service Automation Feeds Customer Service Initiatives

By Brian Albright, Field Technologies magazine

An effective field service operation requires more than just skilled technicians. Those technicians have to be dispatched efficiently and communicate enough information from the field to provide insight into ongoing service issues so those issues can be addressed proactively. Marlen International, a food processing equipment manufacturer, has streamlined its field service operations, integrated its sales and service information, and created a more proactive service program thanks to a cloud-based service management solution.