Executive Outlook: Connecting The Field To The Central Office

By Integrated Solutions magazine

As research by Aberdeen indicates, instant digital access to service data captured in the field can result in a tripling of profit margins (18% versus 6%) from service operations. To digitize information, an increasing number of field service organizations are turning to digital pen and paper technology. There is minimal training required since service teams simply continue writing on paper forms they have always used. Forms data — along with signatures, markups on maps, and building plans — are all instantly digitized using digital pens. In addition to writing with normal ink, the pens also capture, store, and transmit the hand-written data into a variety of back end systems for real-time data capture, sharing, and operational visibility.