06.19.23 -- Convergence Of EAM, FSM, And The Connected Workforce

The field service landscape has greatly evolved to include organizations in nearly every industry, due in large part to the technological advances that have enabled businesses to deliver their products and services directly to their customers. The advent of these technologies has sparked digital transformation initiatives among field service companies, and those who fail to keep up will risk falling behind their competitors.

After-sales service and maintenance have become critical components in many organizations’ offerings to their customers. In an increasingly commoditized world, it is often a key differentiator.

In the manufacturing sector, AR technology is revolutionizing picking and packing and assembly line processes by replacing traditional paper instructions with digital overlays. This provides workers with step-by-step guidance, remote expert support, and a reduction of errors while also reducing worker training time.

A more complete and connected view of assets, operations, and historical records contributes to the operational efficiency paramount to successful field service.