• Gone Are The Days? Today’s Tablets Creating Tomorrow’s Workforce Standards

    It’s impressive. In less than five years, more than 105 million U.S. workers across all industries will be considered mobile workers according to a new IDC forecast . That means that nearly three out of every four workers will no longer be reliant on the “PC” in its traditional sense. Having to come into the office to do your “real work” on a desktop PC will be a thing of the past (those days are already gone for our customers) and workers’ physical location will be insignificant to productivity and team collaboration. All thanks to today’s tablet PCs.

  • This Is An Exciting Time To Be A Mobile Enterprise Channel Partner

    By taking advantage of real-time, business-centric analytics that far surpass common mobile device network MDM capabilities, you can help your customers discover new ways to optimize their mission-critical operations, increase employee productivity and improve customer satisfaction.  

  • B2M Eliminates No Fault Problem, Saves Customer $48,000 A Month

    “Why am I paying for all these devices to be returned when there is nothing wrong with them,” is often the customer response when a managed service provider (MSP) or manufacturer delivers a “No Fault Found” report on a repair order.

  • Mobile Device Downtime Reduces From 22% To 3% With Analytic Software

    If there is one word any business would like to strike from its vocabulary it would be downtime. Regardless of the size of the operation, unplanned downtime kills productivity, shrinks the bottom line and damages customer and stakeholder relationships.

  • Rebooting Problems Solved With Analytic Software

    “Have you tried rebooting?” It is arguably the most often asked question when talking with a mobile device help desk to resolve an issue. Many times, the minutes it takes to perform the task will take care of the problem. Other times, more has to be done -- along with other reboots.

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Service And Sales Integration: How Can It Work For You?

Service And Sales Integration: How Can It Work For You?

Not long ago, most service and sales teams operated completely separately and no one really gave that practice a second thought. However, as technology has begun to enable easier knowledge sharing, organizations have begun to recognize the opportunity that exists with some form of service and sales integration or collaboration.

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    Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.

  • ClickSoftware ClickWorkforce
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    ClickWorkforce is an advanced scheduling and real- time mobility solution for Salesforce.com users that is scalable to any size service business. From growing companies to enterprises, one click of a button will instantly deliver an optimized mobile workforce schedule, all within the Force.com platform.

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  • Tough Tablets: Choosing Rugged Tablets for Your Mobile Workforce

    Tablet PCs have become the mobile device of choice for today’s field workforce. Tablets enable enterprises to ensure data is collected, processed, and entered into a central IT system without delay – keeping all types of mobile workers connected and efficient. But when it comes to tablet selection, there are many points to consider in selecting the best fit for your mobile workforce.

  • Tips For Overcoming This Year’s Biggest Field Service Challenges

    Michael Blumberg of the leading management consultancy to the High-Tech Industry, Blumberg Advisory Group, and Tom Bowe, Enterprise Service Management Industry Director at IFS, discuss the latest challenges and initiatives of field service organizations, based on new market research.

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    Ever wonder what a mobile field service solution could do for you? Going mobile affects all aspects of your business.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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