Toshiba Global Commerce Solutions has cut travel time between calls by 10 to 15 percent, reduced its insurance bill, and improved first-time fix rates.
Field service is no longer about selling products, but outcomes.
The rugged computing industry saw some exciting advancements in 2015.
Outcome-based service is changing the relationship product manufacturers have with their customers.
Businesses of all shapes and sizes endeavor to maximize their profitability. While a business’s mission may be to deliver an unrivaled customer experience, operate with a newfound social awareness, or encourage sustainability and environmental practices, the business cannot guarantee its long-term survival without generating and sustaining profitability at some point in its lifetime.
Field service has rapidly evolved into a critical revenue center in many industries that formerly relied on new product sales for profits. Service organizations are in the midst of a business model transition in terms of how they deliver service, interact with customers, and develop new lines of revenue. Legacy operational models may no longer be sufficient to meet customer demands, remain competitive, or deliver the margins upper management expects to see.
Mobile technology is well-established in the field service market. Many field service organizations have already invested in mobile solutions that are aging or obsolete. These systems lack features available in modern mobile solutions, and in many cases may no longer be supported by their hardware and software vendors (or soon won’t be).
Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps in optimizing their operations and improving customer service. But without continuous measurement and improvement, they may not be getting the most value out of their technology infrastructures.
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There are an estimated two billion smartphone users globally, with an estimated 80 percent of mobile traffic originating or terminating within a building.
At Xplore Technologies, we believe customers shouldn’t have to compromise mobility for efficiency – and now, they don’t have to. Introducing the new XSLATE B10: a Windows-based tablet PC that offers supremely rugged mobility with no limits. It sets a new standard in mobile computing as the most full-featured, fully rugged Windows tablet computer on the market.
Transform the productivity of your towed assets.
Satellite GPS capabilities pass location, navigation and fleet tracking data directly through a satellite modem. The transmitted data is reliable and secure while never losing signal.
GPS fleet tracking systems have the ability to provide an abundant amount of information regarding your fleet, but it will only provide value to your business if you utilize the data. It’s essential to take action on GPS fleet tracking data to get the most out of your investment in a GPS tracking system.
Deploying field devices is complex and filled with unexpected challenges. When devices can’t connect, productivity plummets and frustration rises. How do you know what’s actually causing connectivity issues? Join us for a roundtable discussion to discover best practices for solving mobile connectivity challenges.
All field service organizations are striving to optimize their field operations. Top field service organizations that have implemented efficient scheduling and dispatch of workers, leverage field mobility, and embrace a collaborative planning environment earn up to 17% more revenue – and you can too! But there are some common hurdles that prevent many of today’s field service organizations from achieving true optimization.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.