• Mobilizing Utilities: Selecting Mobile Initiatives To Maximize Productivity And Reliability

    Mobile solutions for the utilities industry are very timely. With mature adoption of general communication mobile applications, utility companies are moving toward process-specific applications to reap more benefits and address current challenges.

  • Mobilizing The Entire Enterprise: How To Optimize IT Investments For Business Performance

    “Mobility” as a catchphrase is popping up on every CIO’s radar. But what does it mean to “mobilize” your business? Mobility enables instant, ubiquitous data access and data capture at the point of interaction for speeding and simplifying production, distribution, sales, and service. But as with so many technological revolutions, the devil is in the details. C-level executives need to think through the use cases and unique application requirements of mobile employees to make the most of all that mobility promises.

  • How Your Technicians Can Increase Sales In The Field

    Imagine how much difference just $3 in additional revenue per service order can make to your bottom line. By focusing your field technicians on building relationships as well as utilizing their technical expertise, it’s not unrealistic to target a lot more than $3 in extra revenue per site visit. Read on for three ways your technicians can easily increase revenue with every job they attend.

  • How To Lose A Customer In One Day: Delivering Poor Customer Service

    As a field service leader, you know that the word “field” could just as easily be replaced by the word “customer”. You also know that delivering service par excellence is really what your business is all about. In a competitive marketplace, all it takes is one poor experience for a customer to take their field service needs elsewhere. Even worse, that customer will probably make sure people hear about how let down they feel, regardless of how good your previous track record may have been.

  • How To Lose A Customer In One Day: Technician Missing Appointment Or Arriving Late

    When your field service business is under pressure and the service orders are flooding in faster than you can schedule them, it’s easy to overlook the odd lapse in timeliness or missed appointment. However your customers are hardly likely to forgive such oversights. Assuming then, that customer losses are not something you want to develop a KPI for, you might be interested to know how field service management software can help you sideline the risk of late arrivals or technician no-shows.

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IWCE The Service Council The Smart Van
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Trimble Vidcie ViryaNet
Wilson Electronics Wennsoft Work Market
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3 Technologies To Explore In 2015 (If You Aren’t Already)

3 Technologies To Explore In 2015 (If You Aren’t Already)

2015 is shaping up to be an exciting year as it relates to technologies that can be used to optimize your mobile workers and assets.

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    Vehicle diagnostics is an integrated Fleet Director software feature that helps fleet managers ensure the safety and longevity of their vehicles. Diagnostics data is collected from the vehicle’s electronic control modules through a standard J-bus or OBDII connection.

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    IFS Applications—a single product that combines best-of-breed solutions with a complete suite of component-based ERP software. Available worldwide, its user-friendly software lets you meet—even anticipate—changes in technology and business so that you can stay one step ahead of your competitors.

  • ViryaNet G4 Smart Meter For Utilities
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    ViryaNet G4 Smart Meter is a pre-packaged vertical-specific solution, geared towards utility companies trying to improve their field service meter-related business processes.

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  • Field Force Automation: What Does The Future Of Field Service Hold?

    Deploying mobile apps for field service technicians has been a key initiative for enterprises in the last decade. But what are the next generation of technologies and tools you can use to create a competitive advantage? Join us to hear about the future of Field Force Automation, and how some up-and-coming solutions will build on the use of mobile apps to drive further value for field service organizations.

  • A Solid Change Management Strategy Will Make Or Break Your Mobility Project — Here's How To Get It Right

    Whether you're moving from paper to mobile, or from one mobile solution to your next-generation solution, change management is absolutely critical to the success of your project. Greg Parker of Trane has experience in both areas, and during this webinar he'll share with you some of the ways successful change management makes an impact on an organization. His insight is something you won't want to miss!

  • The Future Of Field Service Is IoT: A Sneak Peak Of What That Means For You

    Wouldn't your field service team love a crystal ball to predict who will need service and fix it before it fails? IoT has the potential to be a transformative force in the service economy. Particularly in industries like medical devices and industrial manufacturing, the machines you service are already generating massive amounts of data -- the trick is to make it useful and to get it to the experts who need it -- namely your service technicians.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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