FROM FIELD TECHNOLOGIES MAGAZINE
A fleet management solution has helped UniTek Global Services reduce service fleet accidents and speeding by one-third.
Live Streaming Video Helps Field Service Techs Offer Better Support And Improve Customer Satisfaction
In an era where telecommunications companies face increased competition and serious problems with churn, customer satisfaction has never been more important – and field service technicians can play a key role in building customer loyalty.
How The iPhone 6 Plus Impacts Your Field Service Strategy
Apple just announced two new iPhones with larger screens. The larger of the two, the iPhone 6 Plus, boasts a 5.5 inch screen, measuring just a bit wider than the Samsung Galaxy S5.
Live Streaming Video: Bringing Remote Experts Into The Picture To Solve Problems Faster
A new mobile technology has emerged that dramatically improves the ability of individuals at the site of a problem to collaborate with, and receive support from, remote experts. Enterprise-grade mobile streaming of real-time video enables on-site workers to show remote experts the nature of a complex problem rather than struggling to explain it in words via a telephone call. The result is faster problem resolution at a lower cost.
Pennsylvania’s DOT Tackled An Infrastructure Inventory Project With Mobile Computing, GIS Tools, And Ultra-Rugged Tablets
The country’s aging transportation infrastructure has received a lot of attention lately, with both states and the federal government launching projects to improve roadways and bridges. In order to effectively target these repair efforts, transportation agencies have to actually know just how many roads and bridges there are, and what condition they are in.
Small Fleets Equals Big Challenges: How GPS Tracking Can Help Solve Your Biggest Pain Points
The modern business world, with its emphasis on competition and ingenuity, has forced companies to reduce costs and improve productivity, or face the threat of failure. To be successful, businesses must protect themselves from rising costs, new regulations, and theft/waste issues. For small fleets, with lesser margins and fewer resources, allocating capital toward accomplishing that goal can often be neglected.
|How The Internet Of Things Is Changing Field Service||The Great Tablet OS Debate|
|What you need to know about how the IoT is impacting the future of field service.||Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.|
|Field Mobility 2014||5 Keys To Fleet Management Selection|
|Learn how the latest technologies and trends are transforming the mobile workforce.||Crucial considerations for selecting the right solution for your business.|
Trimble Integrates Its Field Service Management Suite And Mechanical, Electrical And Plumbing Time & Material Billing Software To Boost Productivity
Trimble announced recently the integration of Trimble’s mechanical, electrical and plumbing (MEP) module for service work order management and billing with Trimble Field Service Management (FSM) solutions.
FROM THE EDITORMore From The Editor
FEATURED MOBILE SOLUTIONS
Honeywell 4800i Industrial 2D Image Scanner The 4800i Industrial 2D Area Imager, powered by Adaptus Imaging Technology 5.0, decodes faster, farther, and future-proofs your investment. This means employees spend less time trying to capture data, and more time creating a productive and cost effective work environment.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Astea Alliance Tools: Alliance Links
Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.
The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
Tablets, Laptops, And Convertibles: Determining The Right Mobile Device Mix For Your Organization
At the head of today’s Enterprise field service driven industries is the abundance of increasingly capable and functional mobile devices from traditional laptops, to convertibles to tablets. The variety of mobile form factors continues to expand, but only one thing is certain - there is no one single device or form factor that will meet every field worker’s needs. Deploying and managing the ideal device mix for your organization is critical to maintaining a productive and effective workflow.
Mastering Reverse Logistics For Optimal Service
To provide optimal service to your customers, you must have a reverse logistics strategy in place, and invest it tools to support and enable that strategy. By implementing a configurable reverse logistics management solution that automates the end-to-end reverse logistics cycle, from RMA creation through billing, service organizations can increase productivity, improve the customer experience, and significantly reduce costs.
Mobile Workforce Apps: 5 Insider Secrets To Field Service Success
Mobile apps can have a huge positive impact on field service —but improving customer service and operational efficiency don’t come automatically. It turns out there are at least 5 best practices that successful companies consistently implement. Antenna Software has delivered hundreds of Field Service apps for the world’s largest companies supporting workers in the most demanding environments imaginable. Join Field Technologies and Antenna Software to learn 5 Insider Secrets To Field Service Success, and how to avoid the common pitfalls that hinder many mobile workforce apps.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.