D.H. Griffin experienced a 70% improvement in efficiency and overhauled reporting with a new fleet management solution.
Contractor Management: Strengthen Service With A Third-Party Field Service Team
At the heart of the service experience is resolving a customer need. The imperative nature of meeting fluctuating demand to solve customer issues on their timelines — and not based on internal operational constraints — has led organizations to look at ways to supplement resources. Speed of service, cost-effective resource management, and a need to maintain a high level of quality service has made third-party or contracted field service workforces a necessity for many organizations.
Contractors And A Seamless Customer Experience: A 5 Step Process To Master The Moment
As an enterprise service provider your customers are expecting superior service from you from start to finish, no matter what happens in between. Most service businesses today will use some sort of third party contractor to help with the service and installation of their products. Of course, once you start using a third party, you may start feeling a bit out of control.
The Power Of Prediction
Ninety-nine percent of mobile device failures are not predicted but are predictable, and for the most part, avoidable.
A Daunting Task Made Simple
Mobile deployments are nothing new, but the factors causing performance problems have grown enormously in recent years. However, it may be surprising to learn that a recent survey showed 95% of companies reported deployment issues – and most had no idea how to resolve them.
Increasing The Performance Of Your Mobile Deployment
A recent Aberdeen survey on Enterprise Mobility Management reported that approximately 80% of companies contacted had mobile device deployments. However, only 8% of the deployment managers could measure how the devices performed.
|How The Internet Of Things Is Changing Field Service||The Field Service Software Selection Survival Guide|
|What you need to know about how the IoT is impacting the future of field service.||4 keys to mastering software evaluation and selection.|
|Field Mobility 2015||5 Keys To Fleet Management Selection|
|Learn how the latest technologies and trends are transforming the mobile workforce.||Crucial considerations for selecting the right solution for your business.|
Commonwealth Edison Selects Clevest’s Mobile Workforce Management For Its AMI Deployment
Clevest Solutions Inc., a leading provider of mobile workforce automation software including smart grid mobile technology, has been selected by Commonwealth Edison (ComEd), a division of Exelon, for Clevest Mobile Workforce Management (MWFM) deployed as a secure private cloud-based solution.
FROM THE EDITORMore From The Editor
FEATURED MOBILE SOLUTIONS
Trimble GeoManager Work Management
Trimble Work Management, powered by GeoManager, enables you to manage your fleet productivity by providing you visibility into vehicle and mobile worker utilization.
Mobility Studio For ClickMobile
Mobility is a living, breathing thing. It sits on the front line—used on a daily basis by your field workforce and is a critical tool during on-site customer interactions. With that in mind ClickSoftware has created the Mobility Studio to allow for the rapid development and deployment of your mobile solution. This single, visual configuration tool allows you to manage your entire mobile solution with minimal amount of coding.
IFS Mobile Solutions
Analysts estimate that 50% of business applications will be accessed via mobile devices over the next couple of years. Mobile isn’t ”the future”. Now is a critical moment for optimizing mobile within your business strategy.
ServiceMarket is a web based application, inclusive of an extended contractor network, specifically tailored to meet the needs of retailers, etailers, third party administrators, and manufacturers (job sources) who desire an open market solution for installation or other services required by their business or consumer clients.
7 Steps To Successfully Evaluate Field Service Technology
Field service leaders across industries are looking for ways to digitize and increase productivity for their service organizations. In fact, The Service Council found that 84% of service executives have little or no reservations about using a cloud-based offering to run their Field Service operations. But more often than not, automating field service requires important organizational change that requires a thorough cross-functional evaluation.
Optimized End-To-End Service Delivery
Your field service operation has countless moving parts that all need to be managed accurately and efficiently in order to ensure maximum productivity, profitability, and customer satisfaction. Luckily, there are a number of field service management solutions on the market today that can enable you to intelligently automate, track, and monitor all of these disparate business functions simultaneously and precisely so you and your team can do what it does best - service customers.
Modern Tools For Today’s Modern Workforce
Service is a competitive industry. And the technologies and tools you can use to get a leg up on your competition are changing rapidly. Does your business have all the tools necessary to compete in today's field service environment? Are you on pace with current technology?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.