Field Mobility 2017: A Look At The Year Ahead
Field Mobility 2017: A Look At The Year Ahead

Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.

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FEATURED ARTICLES

  • Best Practice Metrics For Improving Field Service Operations

    The pressure is on for service organizations to outperform. Company executives have taken notice of the high margins, revenue growth, and differentiation that service can deliver.

  • It’s A Connected World, But Are Your Field Workers Connected?

    The field service industry has always been one of the earliest adopters of new technologies, from the original PDAs to IoT-enabled devices. Now, a new generation of technology is uniquely positioned to transform the field service industry, promising to reduce costs and dramatically improve the quality of service organizations can offer. Tom DeVroy, Senior Product Evangelist for Enterprise Service Management at IFS, identifies three technology-led developments set to disrupt field service and discusses how flexible and modular resource planning infrastructure will help organizations reap substantial rewards.

  • Study Shows Gap Between Customer, FSO Expectations

    While field service customers want a more “Uberized” experience, many service organizations are struggling to meet those expectations according to a new global survey by software vendor ClickSoftware.

  • Field Service Knowledge Management: The Link Between Service Excellence And Efficiency

    Service excellence demands that the entire team work together to deliver value to the end customer. This combined effort depends on the entire team having a real-time view into the realities in the field. This report will highlight the impact of knowledge management tools on helping organizations achieve their customer service goals in field service.

  • Quick Guide: Electronic Driver Logs

    The FMCSA (Federal Motor Carrier Safety Administration) has recently passed new regulations related to commercial motor vehicle drivers introducing requirements for electronic logging devices (ELD).

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INDUSTRY REPORTS

  • Preparing Your Business For The IoT Era
    Preparing Your Business For The IoT Era

    The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.

  • The Criticality Of Fleet Safety
    The Criticality Of Fleet Safety

    Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.

  • 5 Critical KPIs For Field Service
    5 Critical KPIs For Field Service

    In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.

  • Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies
    Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies

    Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR  

FIELD TECHNOLOGIES' PARTNERS

Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft MobileDemand
Numerex Panasonic Logo ProntoForms
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Trimble PULSE Verisae
Xplore Technologies Zebra Technologies  

INDUSTRY NEWS

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FROM THE EDITOR

Have You Mastered Customer Service? Have You Mastered Customer Service?

Most companies would agree that today’s key to field service success is putting your focus on the customer experience. So how do you “master” customer service? Spoiler alert: I don’t really think you can. It’s impossible to master something that is always evolving. That said, here are three important steps that will help to ensure that your organization is providing great customer service and stays competitive in today’s customer-centric world.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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