FEATURED ARTICLES

  • The Evolution Of Field Services: Service Techs Add Role Of Company Ambassador To Their Break/Fix Responsibility

    The role of field service workforces is undergoing a metamorphosis. Over the last several years, field service personnel have gone from being focused solely on break/fix to employees with an increasingly important role in customer service and satisfaction. Many businesses used to consider field service workers to solely be technicians who were adept at on-site servicing of equipment and products. Today, that thinking is changing as organizations recognize that their field service employees are often the primary direct interface with customers as well as having a direct impact to top line revenue for both companies.

  • Solution Provides Breakthrough Reporting Solution For Moody International

    Moody International, leaders in technical inspection services and training to oil and gas, construction, mining and power generation industries, selects mprodigy® to deliver a breakthrough reporting system for its global inspectors.

  • Mobile Maintenance System Steamlines Facilities Management Services

    An innovative mobile maintenance system managed by mprodigy® helps to improve and streamline the facilities management services delivered by Johnson Controls Global WorkPlace Solutions across 27 countries.

  • Using Technology In The Field To Mitigate Hazardous Weather

    When a public works truck recently broke down in blizzard conditions during snow removal in a suburb of Boston, dispatchers knew exactly where to find the vehicle. That’s because the public works department uses fleet management with telematics that tracks the progress of their fleet and crew in the field.

  • Service Analytics: Insight Into Field Performance

    The service lifecycle continues to become more complex as we connect to more people globally, machines get smarter, and while our attention spans shrink. This transition has impacted both our professional and personal lives.

More Featured Articles

INDUSTRY REPORTS

How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
What you need to know about how the IoT is impacting the future of field service. Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.
Field Mobility 2015 5 Keys To Fleet Management Selection

Field Mobility Supplement: Understand How Your Peers Are Leveraging Today's Technologies

5 Keys To Fleet Management Selection

Learn how the latest technologies and trends are transforming the mobile workforce. Crucial considerations for selecting the right solution for your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
The Smart Van TSIA Logo VDC Research
  WBR  

FIELD TECHNOLOGIES' PARTNERS

Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Decision Point
Dell Rugged FieldAware FieldOne
Fleetmatics Feeny Wireless GPS Insight
Havis Logo Honeywell Logo IFS
Kony KORE Kronos
MobileDemand Motion Computing Motorola Solutions
NetMotion Wireless Panasonic Logo ServiceMax Logo
ServicePower Spireon Logo Stratix
Teletrac Logo Toa Technologies TomTom WEBFLET
Trimble Vidcie ViryaNet
weBoost (formerly Wilson Electronics) Wennsoft Work Market
Xplore Technologies    
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INDUSTRY NEWS

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FROM THE EDITOR

3 Ways To Improve Your Service Operation In 2015

3 Ways To Improve Your Service Operation In 2015

As a new year begins so too does planning the year’s top initiatives, projects, and investments. For those of you in the service business, the pressure is always on for improvement. Here are three suggestions to help you determine where to focus your energy this year.

More From The Editor

FEATURED MOBILE SOLUTIONS

  • WennSoft Evolution
    WennSoft Evolution

    Take the leading CRM platform. Add WennSoft Evolution®, a standard-setting field service solution built for a wide variety of industries. Mix in a trusted partner with a legacy of lasting relationships and you get Remarkable Field Service. Everything and everyone connected. And a more profitable business for you.

  • Astea Alliance: Depot Repair
    Astea Alliance: Depot Repair

    Astea Depot Repair helps provide up-to-the-minute repair status to customers. In aiding your company's cash flow, Astea Depot Repair helps reduce inventory carrying costs. Repeat repair information provides valuable clues to increasing product quality.

  • The #1 Freelance & Contractor Management Solution
    The #1 Freelance & Contractor Management Solution

    Work Market is a cloud-based freelance management platform connected to an online marketplace of professionals seeking work assignments.

  • CL920 Rugged Tablet Platform
    CL920 Rugged Tablet Platform

    Reduce downtime and increase productivity overnight. Our sleek new CL920 Rugged Platform is a giant leap forward in our CL-Series with faster processing power, enhanced connectivity, increased durability and superior image capture software. With support for both Windows ® 7 and Windows ® 8.1 applications, the CL920 is ready to stand by your side now and in the future.

More Mobile Solutions

RECENT WEBINARS

  • Best Practices To Master The Current Trends In Field Service

    More organizations globally are viewing Field Service as a profit center rather than a cost center. Customer satisfaction is the measure of success and first-time fix rate is being closely scrutinized. But what are the right metrics that will help you to know how your organization stacks up and help measure improvements? How do organizations successfully move from cost-cutting to profit maximization?

  • Shortage Ahead? Conquer The Challenges Of Talent Management In Field Service

    The looming shortage of talent for today’s field service roles is real.  Organizations globally are recognizing the critical role field service professional’s play when it comes to growing revenue and building closer relationships with customers.  The days of simply being able to fix broken things have passed.  This evolution of the role, coupled with the demographic realities of experienced technicians reaching retirement age, has made talent in field service a top of mind issue for business executives.

  • Maximize Your Mobile App Investment With A Private Enterprise App Store

    Businesses who are best-in-class in building mobile apps for their field workers including BYOD employees, independent contractors, field techs or sales agents have learned that the only way of delivering these apps to 100% of their users is with a private Enterprise App Store.

More Webinars

ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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