FEATURED ARTICLES

  • BrandsMart Creates The Best-In-Class Field Service Operation

    BrandsMart, a leading US retailer, services the products it sells through its own service operation, headed by Cosmo Adamo, VP, Service, from its Hollywood headquarters. A field-force of more than 75+ field-based repair technicians, as well as installation teams and a fleet of trucks, service not only products purchased at BrandsMart USA, but items from other retailers as well.

  • Keys To A Successful Mobile Tablet PC Deployment

    Businesses across many industries deploy tablet PCs in hopes of fixing a multitude of issues. The key to a successful mobile tablet PC deployment is when a business heavily invests in technology after doing its due diligence and proper research. A common misconception is that the initial investment of a tablet itself makes up the majority of the cost when bringing this technology into their business. According to Intel, the tablet itself represents only 20 to 35 percent of the average total cost of ownership for such devices, especially when cheaper consumer tablets are purchased and need to be modified, as opposed to buying rugged tablets out right.

  • Revamping The Digital Tool Belt: On Technology In Field Service

    The industry is experiencing a paradigm shift when it comes to providing field service. What does the service model of the future look like? At this point, it is still transforming, but there are certain indicators that show that the future model will be a lot different than it is today. Consider the following four observations about customers and machines.

  • Mastering IoT Security

    The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and fordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission-critical devices.

  • Leveraging Remote Monitoring And Mobility To Create A Smarter Service Presence

    By leveraging mobile technology, field service management (FSM) vendors have evolved their software offerings from desktop-bound, reactive products into real-time, anywhere- access solutions. Now the next step in this market’s technological evolution has begun, integrating FSM with M2M (machine-to-machine) remote monitoring to enable a uniquely proactive and predictive field service model.

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INDUSTRY REPORTS

How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
What you need to know about how the IoT is impacting the future of field service. Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.
Field Mobility 2014 5 Keys To Fleet Management Selection

Field Mobility 2014 - Learn how the latest technologies and trends are transforming the mobile workforce.

5 Keys To Fleet Management Selection

Learn how the latest technologies and trends are transforming the mobile workforce. Crucial considerations for selecting the right solution for your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
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FIELD TECHNOLOGIES' PARTNERS

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INDUSTRY NEWS

  • Telogis Redefines Field Service With Advanced Optimization For The Mobile Workforce

    In order to improve customer experience, job visibility and overall efficiency, Telogis introduces Telogis for Field Service, an industry-specific extension of its award-winning connected intelligence platform. The Telogis platform provides SaaS-based advanced telematics, dynamic routing, commercial navigation, real-time service order management and mobile integration services for some of the world’s most well-known field service companies.

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FROM THE EDITOR

5 Keys To Mastering The Customer Experience

5 Keys To Mastering The Customer Experience

Competition is fierce. Products are commoditized. Automation technologies and tools are now attainable for just about any size company. So how do you set your organization apart in today’s complex service landscape? By focusing your efforts on mastering the customer experience.

More From The Editor

FEATURED MOBILE SOLUTIONS

  • Motorola ET1 Enterprise Tablet
    Motorola ET1 Enterprise Tablet

    The ET1 Enterprise Tablet combines the sleek design and user-friendly experience of a tablet with the brainpower, durability and lifecycle of a device truly built for the enterprise.

  • Vidcie Live Video Assist
    Vidcie Live Video Assist

    In field service problems are plentiful, but the problem solvers are often in short supply.

  • Astea Alliance: Marketing
    Astea Alliance: Marketing

    Alliance Marketing provides a closed-loop solution for multi-channel marketing campaigns. The key objective of such programs is to transform prospects into revenue-generating customers. Alliance Marketing helps to cost-effectively design, implement and measure complex campaigns across all channels (phone, direct mail, e-mail and fax). Performance can be monitored, and programs modified to maximize return on investment.

  • xTablet T7000 Tablet PC Accessories
    xTablet T7000 Tablet PC Accessories The MobileDemand xTablet T7000 ultra-compact high performance imager / bar code scanner is a lightweight optical module capable of reading linear, stacked linear, and matrix bar codes and is ideal for many types of industries such as sales, delivery, manufacturing, and warehousing.
More Mobile Solutions

RECENT WEBINARS

  • The Future Of Field Service Is IoT: A Sneak Peak Of What That Means For You

    Wouldn't your field service team love a crystal ball to predict who will need service and fix it before it fails? IoT has the potential to be a transformative force in the service economy. Particularly in industries like medical devices and industrial manufacturing, the machines you service are already generating massive amounts of data -- the trick is to make it useful and to get it to the experts who need it -- namely your service technicians.

  • Go Mobile! 10 Steps To Prepare You For Successful Mobilization

    You’re probably well aware of the potential business benefits of using technology to manage your service business and stay competitive. The productivity gains and customer experience improvements that mobility can bring are incredible. But, mastering mobility can be complex.

  • Tablets, Laptops, And Convertibles: Determining The Right Mobile Device Mix For Your Organization

    At the head of today’s Enterprise field service driven industries is the abundance of increasingly capable and functional mobile devices from traditional laptops, to convertibles to tablets. The variety of mobile form factors continues to expand, but only one thing is certain - there is no one single device or form factor that will meet every field worker’s needs. Deploying and managing the ideal device mix for your organization is critical to maintaining a productive and effective workflow. 

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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