Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
Virtual and augmented reality solutions will help field service organizations improve first-time fix rates and streamline training.
This UK water utility has avoided costly fines by using a new mobile GIS solution.
An integrated CRM and field service solution reduces call times by more than 50 percent.
The pressure is on for service organizations to outperform. Company executives have taken notice of the high margins, revenue growth, and differentiation that service can deliver.
The field service industry has always been one of the earliest adopters of new technologies, from the original PDAs to IoT-enabled devices. Now, a new generation of technology is uniquely positioned to transform the field service industry, promising to reduce costs and dramatically improve the quality of service organizations can offer. Tom DeVroy, Senior Product Evangelist for Enterprise Service Management at IFS, identifies three technology-led developments set to disrupt field service and discusses how flexible and modular resource planning infrastructure will help organizations reap substantial rewards.
While field service customers want a more “Uberized” experience, many service organizations are struggling to meet those expectations according to a new global survey by software vendor ClickSoftware.
Service excellence demands that the entire team work together to deliver value to the end customer. This combined effort depends on the entire team having a real-time view into the realities in the field. This report will highlight the impact of knowledge management tools on helping organizations achieve their customer service goals in field service.
The FMCSA (Federal Motor Carrier Safety Administration) has recently passed new regulations related to commercial motor vehicle drivers introducing requirements for electronic logging devices (ELD).
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
New research announced today by ClickSoftware, the leading provider of field service management software, found that customer demand for 'Uberized' service is on the rise, however field service suppliers are struggling to meet new expectations especially when delivering services to the home.
A leader in data analytics and mobile data collection, ProntoForms will speak to Yamina Hibbard, Global Asset Manager at Halliburton about how her company took their workflow to the next level with AT&T Mobile Forms, powered by ProntoForms. Discover how a Fortune 500 company improved their process by adopting a SaaS solution, and how your team can, too.
A question that continually plagues companies of all sizes is ‘how can I make my employees more productive?’ Is this something that has crossed your mind when it comes to your company?
IoT is the talk of the field service industry. Yet, many organizations have resisted or have failed to successfully launch their own IoT Initiative.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.