Real-time video has helped cut training time by 35 percent and improve call resolution times.
Augmented reality may just be the “next big thing” in field service.
There are many benefits of connecting people to “things.”
Today’s field service automation and IoT (the Internet of Things) technologies are enabling the servitization trend.
You may not know much about York, PA, unless you’re a Harley-Davidson fan. This small city in the South Central region of the state is home to a Harley-Davidson Vehicle Operations facility. It is here where the popular Touring, Softail®, CVO™ and Trike motorcycle models are assembled and parts like frames, fuel tanks, and fenders are manufactured. York is also like a second home to me – but what I’m starting to realize is that my connection to the city extends far beyond my personal life.
First-call resolution or first-time fix rates have become a critical key performance indicator (KPI) for field service organizations interested in gaining a competitive advantage. While historically automation efforts in field service have focused on improving efficiency and productivity in an effort to reduce costs or complete more work orders each day, they have not necessarily had a direct impact on customer satisfaction.
Are you interested in tracking your vehicles, assets, or maybe even an employee, but not sure if vehicle-installed or cell phone GPS tracking is the better method?
East Central Energy is a member-owned electric cooperative formed in 1936 that currently provides electric service to more than 58,000 homes, farms, and businesses in east central Minnesota and northwestern Wisconsin. With a mission to safely provide reliable service, East Central Energy, headquartered in Braham, Minnesota, has equipped over 75 vehicles with GPS Insight to further its values of accountability, innovation, integrity, and its commitment to the community.
Parks & Sons is a family-owned and locally-operated waste and recycling hauler in Sun City, Arizona that prides itself on customer service. Never wavering from its core values, Parks and Sons has been operating for over 50 years and now maintains a fleet of over 75 collection and service vehicles. In their ongoing efforts to maintain fair, flat and consistent rates for their customers, Parks & Sons has embraced an increased role of technology in operating their business by implementing GPS Insight vehicle tracking devices across 60 of their most heavily used vehicles.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Hindsight is 20/20, but you don’t have to make these same common mistakes companies make with fleet management. This special report provides crucial considerations for selecting the right fleet management solution for your business.
NetPlus has acquired Amtel Inc., an awarding winning cloud-based enterprise mobility management suite, earlier this month. NetPlus enhances its mobility solutions offering to include mobile device management, mobile security management, mobile app management, and mobile expense management.
Visibility and control over work orders, assets, facilities, and contractors.
Field Service Management Software that works for you.
Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.
New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered. Even newer technologies like IoT and Virtual Reality promise more changes on the horizon.
Join IFS and Jolt Consulting, field service implementation experts, discuss effective change in adopting new field service management solutions; optimized scheduling in particular. Without sensible, perceptive, well-prepared change management processes, field service software implementation will fall significantly short of expectations, and may fail entirely. Learn how to maximize ROI, company-wide adoption and service margin with tried and true tips that have helped some Fortune 500 service organizations of the world succeed post field service implementation.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.