Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.
Practical advice for improving your field technician engagement
New research indicates a disconnect between the perceived value of field service and board-level support.
As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.
As service has grown in importance as a source of revenue and a key driver of customer loyalty, customer expectations of service delivery have increased. It is no longer enough to merely deliver quality service in a timely manner. Service organizations have to do more than simply keep costs low and maintain market share.
Fleet management professionals are leaning on reliable technologies, such as GPS fleet tracking, to help them solve their most difficult business challenges. According to CJ Driscoll & Associates, a leading telematics marketing and consulting firm, about 6.8 million fleet vehicles, heavy equipment, and other assets in the U.S. are equipped with GPS fleet management systems. The number of vehicles and assets equipped is expected to grow over 15% per year through 2016 .
Texas Turf Management is a full-service commercial landscaping company in Houston, Texas specializing in customized maintenance plans and irrigation installation. With an acute attention to detail, craftsmanship, and customer service, Texas Turf Management has been operating for over 15 years and now maintains a fleet of 15 vehicles.
Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Companies that do it right enjoy a strategic advantage. When companies optimize service calls and give field staff access to the real-time information they need, first-time-fix rates go up and costs go down. The result? More satisfied customers, lower costs and higher revenues.
Field service is undergoing dramatic change. Customer expectations are rising. Mobile is transforming how customers and agents interact, and apps like Uber are setting the bar very high. That's just the beginning. The Internet of Things, algorithm-derived scheduling, real-time data, and broad integration will streamline operations, improve customer experience, and drive value for businesses.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Gemalto (Euronext NL0000400653 GTO), the world leader in digital security, is enabling Aware360, a leading industrial IoT solution provider, to connect with virtually any sensor, device or machine and quickly transform big data into smarter data.
Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!
Join us on-demand as we provide a sneak peek of a special report we have coming out in our July issue. We’ll discuss the cost of ignoring fleet safety, the key pillars of a fleet safety strategy, how technology plays a role in fleet safety, and tips for making sure your drivers are engaged and on board.
Everybody wants today’s investments to last at least five years. So why would you buy a mobile PC that is almost guaranteed not to survive that long in your daily work environment? Most global workers are no longer tethered to a desk all day long. Traditional office workers may partake in off-site meetings or customer site visits.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.