Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.
Practical advice for improving your field technician engagement
New research indicates a disconnect between the perceived value of field service and board-level support.
As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.
As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.
Your field technicians have a tremendous impact on your customers and maintaining your organization’s relationships with them. Delivering value through service resolution can improve customer satisfaction and increase revenue through more repeat business and sales of new service contracts.
Continuing advances in technology, empowered by the proliferation of Cloud-based solutions and the Internet of Things (IoT), have led to a “new” breed of field service technicians that have more power, more responsibility – and more pressure – placed on them than ever before. However, if deployed and support- ed properly, there are really not that many downsides to the equation – mainly upsides for both for the field technicians and the companies they work for, as well as for the customers they serve.
With today’s Telematics Systems, we want results much more quickly than we ever have in the past. While gaining a return on investment (ROI) in the long term matters, it is a lot easier to see value from a Telematics System that yields a fast ROI. Much of what you’ve read about ROI from Telematics Systems focuses on the long term benefits. This blog focuses on the changes you will see almost immediately that helps reduce costs and increase revenue.
At GPS Insight, we go the extra mile to confidently stand by every aspect of our solutions, including the vehicle tracker hardware which is the backbone of the technology. Unlike some of our competitors, who rely solely on vehicle simulators to test vehicle trackers, we send our experienced hardware engineers, device specialists, and installation coordinators out into the field for new vehicle testing.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
One small missed call at the office can mean one giant missed opportunity for your business. One Talk from Verizon is about to change that.
Making improvements in a large, dispersed, fast-growing field service team can be difficult. But one of the leading solar energy providers, Sunrun, has been revolutionizing the way its field team operates. The results include 10%+ improvements in fuel use, speeding violations, and unnecessary vehicle stops. Join us as we speak with Michael Pangalos, Senior Corporate Fleet Manager at Sunrun to talk about exactly how the company has accomplished these goals!
New technology is changing the way field service is delivered, and companies who fail to adapt risk disruption. As a result, industry leaders are transforming their field service organizations to increase competitiveness and profitability. Where are you in this journey?
Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.