FEATURED ARTICLES

  • Cybersecurity: Safeguarding Your Business In The Digital Age

    The digitization of our society has had a powerful impact on the ways in which organizations work and relate to their customers and each other. Whether it be social networking or mobility or the acceptance of “always on, always connected,” we live in a hyper-connected world. Sadly, within all of the positive outcomes of these powerful relationships, lurks evil: a sophisticated and organized “cyber underground” with one goal – to exploit all these connections for financial gain. Who could have imagined just a few years ago that data security would be one of the key risks facing field service organizations?

  • Field And Back-Office Efficiency Go Hand In Hand

    Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business.

  • When Work Gets Busy And Your Processes Can’t Keep Up

    The economy is improving, and it’s looking like the upswing will continue. That doesn’t mean things have gone back to pre-recession levels, when all some companies had to do was answer the phones and try to keep up with the work. But based on the conversations I’m having with our customers, business seems to be gradually ramping up.

  • Communicating Value To Your Maintenance Contract Customers

    There’s been a lot of buzz recently about the Internet of Things, which is commonly defined as the ability for things like machines and equipment to communicate with systems, people and other “things”. In the field service industries, the technology holds the promise that many malfunctions can be fixed remotely before the customer is even aware something is wrong.

  • 4 Technology Tools To Differentiate Your Business

    To compete in the crowded field services marketplace, you need to be the business that your customers remember. Not only do you want your customers to remember you, you also want to make sure that when someone else asks them about your company, they’ve got something good to say.

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INDUSTRY REPORTS

How The Internet Of Things Is Changing Field Service The Field Service Software Selection Survival Guide
How The Internet Of Things Is Changing Field Service The Field Service Software Selection Survival Guide
What you need to know about how the IoT is impacting the future of field service. 4 keys to mastering software evaluation and selection.
Field Mobility 2015 5 Keys To Fleet Management Selection

Field Mobility Supplement: Understand How Your Peers Are Leveraging Today's Technologies

5 Keys To Fleet Management Selection

Learn how the latest technologies and trends are transforming the mobile workforce. Crucial considerations for selecting the right solution for your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
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INDUSTRY NEWS

  • Feeney Wireless Acquired By Novatel Wireless

    Novatel Wireless, Inc., (Nasdaq: MIFI), a leading provider of wireless solutions for the Internet of Things (IoT), and Feeney Wireless (FW) (www.feeneywireless.com), a privately held, US-based provider of end-to-end IoT solutions and services, today announced that Novatel Wireless completed the acquisition of FW for $25 million in a combination of cash and stock, with up to an additional $25 million in potential earn-out payments over four years based on FW’s revenue and gross profit performance.

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FROM THE EDITOR

The Importance Of Field Technician Evaluation

The Importance Of Field Technician Evaluation

You’ve heard the saying, “You can lead a horse to water but you can’t make him drink.” Well, you can arm your field tech with all of the latest and greatest technologies, but that doesn’t necessarily mean he’ll do his job the way you’d like. It’s crucial for you to take an active role in monitoring and evaluating technician performance.

More From The Editor

FEATURED MOBILE SOLUTIONS

  • ServiceScheduling
    ServiceScheduling

    Controlling the chain of activity necessary to complete a successful field service visit is crucial to customer satisfaction. At ServicePower, we are pioneers in the field of service chain optimization. We help our customers succeed by applying technology to effectively manage mobile field resources and deliver world class customer service.

  • Social - ServicePulse, Ticker & Product Pulse
    Social - ServicePulse, Ticker & Product Pulse

    What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call? With ServicePulse from ServiceMax, you can.

  • Vidcie Live Video Assist
    Vidcie Live Video Assist

    In field service problems are plentiful, but the problem solvers are often in short supply.

  • Secured Data With VPN Services
    Secured Data With VPN Services Virtual Private Networks (VPN) send your data through a secure and encrypted “tunnel”. Encrypting the originating and receiving network addresses achieves an additional level of security to ensure your customer’s data is protected from end to end.
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RECENT WEBINARS

  • Modern Tools For Today’s Modern Workforce

    Service is a competitive industry. And the technologies and tools you can use to get a leg up on your competition are changing rapidly. Does your business have all the tools necessary to compete in today's field service environment? Are you on pace with current technology?

  • Best Practices To Master The Current Trends In Field Service

    More organizations globally are viewing Field Service as a profit center rather than a cost center. Customer satisfaction is the measure of success and first-time fix rate is being closely scrutinized. But what are the right metrics that will help you to know how your organization stacks up and help measure improvements? How do organizations successfully move from cost-cutting to profit maximization?

  • Shortage Ahead? Conquer The Challenges Of Talent Management In Field Service

    The looming shortage of talent for today’s field service roles is real.  Organizations globally are recognizing the critical role field service professional’s play when it comes to growing revenue and building closer relationships with customers.  The days of simply being able to fix broken things have passed.  This evolution of the role, coupled with the demographic realities of experienced technicians reaching retirement age, has made talent in field service a top of mind issue for business executives.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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