THE CURRENT ISSUE

iPads Take Flight At Southwest
iPads Take Flight At Southwest

Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.

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FEATURED ARTICLES

  • Defining 'Profit Center' And 'Cost Center' For Field Service Management

    We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses? 

  • Process Reviews Drive Better Business Performance

    As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.

  • Mobility Improves Customer Service

    Your field technicians have a tremendous impact on your customers and maintaining your organization’s relationships with them. Delivering value through service resolution can improve customer satisfaction and increase revenue through more repeat business and sales of new service contracts.

  • The “New” Field Service Technician: Cool, Calm, And Connected

    Continuing advances in technology, empowered by the proliferation of Cloud-based solutions and the Internet of Things (IoT), have led to a “new” breed of field service technicians that have more power, more responsibility – and more pressure – placed on them than ever before. However, if deployed and support- ed properly, there are really not that many downsides to the equation – mainly upsides for both for the field technicians and the companies they work for, as well as for the customers they serve.

  • Telematics Systems: Pick Low Hanging Fruit To Gain Fast ROI

    With today’s Telematics Systems, we want results much more quickly than we ever have in the past. While gaining a return on investment (ROI) in the long term matters, it is a lot easier to see value from a Telematics System that yields a fast ROI. Much of what you’ve read about ROI from Telematics Systems focuses on the long term benefits. This blog focuses on the changes you will see almost immediately that helps reduce costs and increase revenue.

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INDUSTRY REPORTS

  • The Criticality Of Fleet Safety
    The Criticality Of Fleet Safety

    Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.

  • 5 Critical KPIs For Field Service
    5 Critical KPIs For Field Service

    In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.

  • Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies
    Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies

    Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR  

FIELD TECHNOLOGIES' PARTNERS

Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft MobileDemand
Numerex Panasonic Logo ProntoForms
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Trimble PULSE Verisae
Xplore Technologies Zebra Technologies  

INDUSTRY NEWS

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FROM THE EDITOR

Are You Tired Of Innovating? Are You Tired Of Innovating?

While attending ServiceMax’ Maximize conference in June, I listened to a presentation from Luke Williams, executive director of innovation and entrepreneurship and professor of marketing at NYU Stern School of Business and author of Disrupt: Think the Unthinkable to Spark Transformation in Your Business, that really caught my attention.

More From The Editor

RECENT WEBINARS

  • Exploring Sunrun’s Double-Digit Fleet Improvements

    Making improvements in a large, dispersed, fast-growing field service team can be difficult. But one of the leading solar energy providers, Sunrun, has been revolutionizing the way its field team operates. The results include 10%+ improvements in fuel use, speeding violations, and unnecessary vehicle stops. Join us as we speak with Michael Pangalos, Senior Corporate Fleet Manager at Sunrun to talk about exactly how the company has accomplished these goals!

  • Oh the Places You’ll Go! -- Mapping Your Field Service Journey

    New technology is changing the way field service is delivered, and companies who fail to adapt risk disruption. As a result, industry leaders are transforming their field service organizations to increase competitiveness and profitability. Where are you in this journey?

  • How To Benchmark Service In A Customer-Centric World

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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