FROM FIELD TECHNOLOGIES MAGAZINE
Automating scheduling and dispatch operations can be challenging for companies with complex service level agreement (SLA) requirements. Customers’ contracts can have varying requirements that affect everything from priority scheduling to billing processes. For companies that act as third-party service providers, managing technicians and work orders is even more complicated, since each client has its own mix of SLA requirements, and technicians are often called upon to work on behalf of different clients at different times.
Saving Money By Adopting Field Service Automation
Whether they are on a tight budget or are operating with some room to spend, all companies want to find ways to save money that make sense. For businesses with technicians who work multiple jobs every day, field service automation could be a great way to save dollars over the years. TechTarget's Denis Pombriant wrote that with an automation tool in place, data can be more easily collected, customers can be better understood and organizations can figure out where they may be losing money or lacking efficiency.
Three Key Steps To Enhanced Field Service Efficiency In 2014
The pressures of running a fleet leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of tracking and maintaining field service vehicles and keeping drivers on schedule. To make things as efficient as possible, managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.
Services Organizations Are Investing In Mobile Tools And New Technologies
Executive-level Results from SFG℠’s 2013 Field Service Management Benchmark Survey.
Field Mobility – What’s Now & Next?
Following the trend of field mobility, service organizations are looking for ways to utilize the latest and greatest mobile solutions.
What I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing
HTML5, multi-tenancy, and context-aware computing don’t help you move forward with what could really make an impact on your business.
|Tackling The Tablet Trend||Field Mobility 2014|
Important considerations for selecting the best tablet for your organization’s mobile workforce.
Learn how the latest technologies and trends are transforming the mobile workforce.
The Vast Benefits
Of Fleet Management
Break Through Common M2M Barriers
|Learn how fleet management solutions can save you money and do much, much more.||Advice for successful M2M evaluation, selection, and deployment.|
Big Data: Datalogic Predicts Growth In Advanced Data Collection As Business Analytics Systems Drive Need For More Data And Innovation
Datalogic, a global leader in Automatic Data Capture and Industrial Automation markets and producer of bar code readers, mobile computers, sensors, vision systems and laser marking systems, expects a surge in next generation advanced data collection devices.
FROM THE EDITORMore From The Editor
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Driving Revenue: The New Field Service Imperative
For innovative, growth-minded service businesses, driving the business as a profit center is now a top priority. But how do you move from the red to the black? Dave Hart, ServiceMax's Vice President of Global Customer Transformation will discuss the transition of service from a cost center to a profit center and how the pressure is on today's service leaders to make top line growth a priority.
OneRoof Energy’s Journey: Using Today’s Technologies To Revolutionize The Customer Experience
The lifeblood of any service organization is its ability to successfully address the varied needs of its customers. Today’s leading service organizations are implementing solutions that touch the entire service team – from sales reps to field employees to call center agents with efficient task scheduling, real-time mobility tools and insightful service analytics. Solutions like this enable organizations to run their business in real-time, delivering a great customer experience at a reduced cost.
An Insider’s Guide To Transforming Your Service Operation With Today’s Technology
This eye-opening webinar provides firsthand insight on how Scientific Games is leveraging field service and mobile workforce optimization technology to boost revenues, meet stringent customer response times, and maximize technician productivity.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.