FROM FIELD TECHNOLOGIES MAGAZINE
Automating scheduling and dispatch operations can be challenging for companies with complex service level agreement (SLA) requirements. Customers’ contracts can have varying requirements that affect everything from priority scheduling to billing processes. For companies that act as third-party service providers, managing technicians and work orders is even more complicated, since each client has its own mix of SLA requirements, and technicians are often called upon to work on behalf of different clients at different times.
Field Mobility – What’s Now & Next?
Following the trend of field mobility, service organizations are looking for ways to utilize the latest and greatest mobile solutions.
What I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing
HTML5, multi-tenancy, and context-aware computing don’t help you move forward with what could really make an impact on your business.
Total Operations Visibility No Matter the Terrain
Telematics is not new to fleet and logistics firms. For years they have been transmitting data over wireless networks to help lower costs, provide timely deliveries, and better manage operations. Many firms are also using the technology for analytics in an effort to improve fleet efficiency and reduce theft.
Five Misperceptions About Cellular Connectivity
Don’t be too quick to blame your carrier. Many times when a signal is weak or unavailable indoors, moving outside the building will solve the problem. That’s because modern building materials like coated thermal glass and radiant barriers in roofs and walls make homes and office buildings energy efficient, but they also prevent cell signals from penetrating the structure.
If Your Transportation Fleet Isn't Using Tablets, You're Missing Out!
Does anything says “mobile” more than transportation fleet operations? It’s the kind of enterprise environment where ruggedized tablet PCs can really show off their capabilities, helping you optimize nearly every aspect of your fleet’s performance. From pickup and delivery scheduling and execution to company-wide logistics, rugged tablets help you manage the various processes and make ongoing refinements necessary to stay productive and efficient.
|Tackling The Tablet Trend||Field Mobility 2014|
Important considerations for selecting the best tablet for your organization’s mobile workforce.
Learn how the latest technologies and trends are transforming the mobile workforce.
The Vast Benefits
Of Fleet Management
Break Through Common M2M Barriers
|Learn how fleet management solutions can save you money and do much, much more.||Advice for successful M2M evaluation, selection, and deployment.|
Panasonic Upgrades Toughbook CF-C2 Semi-Rugged Convertible Tablet PC
Panasonic, an industry leader in rugged, reliable mobile computers since 1996, recently announced upgrades to the Toughbook CF-C2 semi-rugged convertible tablet PC.
FROM THE EDITORMore From The Editor
FEATURED MOBILE SOLUTIONS
Policy Management Module
Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.
Business Intelligence Platform
Teletrac’s business intelligence is a software application that is used to analyze a fleet’s raw data. The platform includes capabilities for analytical processing including data mining, querying and reporting.
IFS Metrix Service Management
IFS Metrix Service Management can help your product-based business greatly enhance its service business through industry leading field service management solutions and expertise.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Driving Revenue: The New Field Service Imperative
For innovative, growth-minded service businesses, driving the business as a profit center is now a top priority. But how do you move from the red to the black? Dave Hart, ServiceMax's Vice President of Global Customer Transformation will discuss the transition of service from a cost center to a profit center and how the pressure is on today's service leaders to make top line growth a priority.
OneRoof Energy’s Journey: Using Today’s Technologies To Revolutionize The Customer Experience
The lifeblood of any service organization is its ability to successfully address the varied needs of its customers. Today’s leading service organizations are implementing solutions that touch the entire service team – from sales reps to field employees to call center agents with efficient task scheduling, real-time mobility tools and insightful service analytics. Solutions like this enable organizations to run their business in real-time, delivering a great customer experience at a reduced cost.
An Insider’s Guide To Transforming Your Service Operation With Today’s Technology
This eye-opening webinar provides firsthand insight on how Scientific Games is leveraging field service and mobile workforce optimization technology to boost revenues, meet stringent customer response times, and maximize technician productivity.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.