FROM FIELD TECHNOLOGIES MAGAZINE

A Fresh Approach To Field Service Pays Off

Migrating from an ERP-based field service module to a stand-alone, cloud-based solution has enabled Luminex to improve its same-day service call resolution rate to more than 95%.

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FEATURED ARTICLES

  • How Field Service Optimization Can Work For Service Companies OAll Shapes and Sizes

    Field Service optimization is not just an option for large enterprises with thousands of field technicians anymore. As technology shifts, field service management can be a true realization for small, medium and large companies, in varying industries that operate in varying geographical locations.

  • Top 5 Goals Fleet Executives Have Achieved With GPS Tracking

    What are your fleet’s top goals over the next year? The 2014 Fleet Management Technology Report recently stated the top 5 goals achieved by businesses across many industries. Whatever your goals may be, how are you going to measure them? Perhaps GPS tracking can help. This blog will show you ways that GPS tracking can help conquer business challenges based on the top 5 goals that fleet executives said they have achieved since employing this fleet management technology.

  • Have You Been Burned In The Past By GPS Tracking?

    You may be closed off to the idea of GPS tracking technology after a bad experience with a previous provider. It is easy to understand your hesitation to jump back into using GPS fleet tracking if you have been burned in the past. The most important thing to know is that not all GPS tracking solutions are created equally and there are many reasons to reevaluate the ways this technology can help your business with the right solution.

  • The Impact Of Wireless Expense Management

    Real world examples of companies saving cash with expense management, as part of a complete Managed Mobility Service (MMS) solution.

  • Field Personnel: Your Most Valuable Players

    Field service organizations looking to enhance customer satisfaction, improve customer retention, and raise profitability in response to industry trends have made investing in field service-management optimization a top priority. They realize field-service personnel that feel the company manages their schedules effectively and provides the latest customer information—along with the ability to communicate quickly with the back office—provide a higher level of service to customers. This holds true in both the general demeanor of field resources and their ability to respond to customer requests.

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INDUSTRY REPORTS

How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
What you need to know about how the IoT is impacting the future of field service. Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.
Field Mobility 2014 5 Keys To Fleet Management Selection

Field Mobility 2014 - Learn how the latest technologies and trends are transforming the mobile workforce.

5 Keys To Fleet Management Selection

Learn how the latest technologies and trends are transforming the mobile workforce. Crucial considerations for selecting the right solution for your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

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INDUSTRY NEWS

  • Fleetmatics Introduces Enhancements To Its Mobile Workforce Solution

    Fleetmatics Group PLC (NYSE: FLTX), a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced the introduction of a new upgrade for its Fleetmatics REVEAL™ product, a business-intelligence based fleet management solution. Most notably, the latest version includes a significant upgrade to the Fleetmatics REVEAL Logbook feature, which allows fleet-based businesses to remove the manual step from HOS paper processing.

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FROM THE EDITOR

3 Strategies For Growing Your Service Revenue

3 Strategies For Growing Your Service Revenue

It’s no surprise that the top goal of today’s service organizations is increasing revenue. Service has evolved from often an afterthought to a differentiator, and as such, the view of the service function within the majority of organizations today is one of a profit center vs. cost center. With that evolution comes mounting pressure on service organizations to maximize revenue.

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FEATURED MOBILE SOLUTIONS

  • Motion J3600 Tablet PC
    Motion J3600 Tablet PC

    The J3600 is tough enough to survive harsh mobile work environments, making your mobile job more productive. For the strongest, brightest, most viewable display, choose the Motion View Anywhere® display with Corning® Gorilla® Glass.

  • Vehicle Diagnostics
    Vehicle Diagnostics

    Vehicle diagnostics is an integrated Fleet Director software feature that helps fleet managers ensure the safety and longevity of their vehicles. Diagnostics data is collected from the vehicle’s electronic control modules through a standard J-bus or OBDII connection.

  • ServiceMarket
    ServiceMarket

    ServiceMarket is a web based application, inclusive of an extended contractor network, specifically tailored to meet the needs of retailers, etailers, third party administrators, and manufacturers (job sources) who desire an open market solution for installation or other services required by their business or consumer clients.

  • Enterprise Fleet Management
    Enterprise Fleet Management

    FleetLocate for Enterprise provides large and enterprise fleet customers with a highly scalable GPS Fleet Tracking solution delivering unprecedented real-time visibility into your fleet.

More Mobile Solutions

RECENT WEBINARS

  • Mobile Workforce Apps: 5 Insider Secrets To Field Service Success

    Mobile apps can have a huge positive impact on field service —but improving customer service and operational efficiency don’t come automatically. It turns out there are at least 5 best practices that successful companies consistently implement. Antenna Software has delivered hundreds of Field Service apps for the world’s largest companies supporting workers in the most demanding environments imaginable. Join Field Technologies and Antenna Software to learn 5 Insider Secrets To Field Service Success, and how to avoid the common pitfalls that hinder many mobile workforce apps.

  • Learn How To Ensure Safety In The Field To Minimize Risk & Liability

    Policies, procedures and training are part of every safety program. When they reach the field, safety policies and procedures often turn into paper-based manuals, check lists and forms. It can be tough for your mobile workers to check the manual, review the check list and fill out forms when they’re in the middle of a large project. As a result, procedures are sometimes ignored – and the potential for an accident (or OSHA safety violation) increases.

  • Kellogg: How We Gained Critical Visibility Through Workforce Management

    Kellogg® is the world’s leading cereal company; second largest producer of cookies, crackers and savory snacks; and a leading North American frozen foods company. They offer their products in more than 180 countries — so the company is no stranger to the challenges of managing a distributed workforce.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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