FROM FIELD TECHNOLOGIES MAGAZINE
UPS has mastered field mobility and recently added route optimization software that will save millions in fuel costs.
What You Need To Know NOW About The Future Of The Service Industry
Eighty nine percent of consumers who experience poor service with your brand will leave you for your competition.
Benefits Of Field Replacing And Warm Swappable Batteries In Rugged Tablets
When using rugged tablets in the field, computer downtime can create a whole host of problems. This can start with a delay of arrival on-site, then affect the forwarding of data acquisition and end with tardy completion of work. The primary element responsible for ensuring the mobility and performance of a rugged tablet is its battery.
How Do You Build A Service Culture?
Last week at the Smarter Services Symposium the topic of customer experience was front and center. Expectations for great service are increasing, and the cost of bad customer service, especially for service-focused organizations, is rising. Last year poor service resulted in an estimated $83 billion loss because of defections and abandoned purchases. It’s time to drop this number and increase the importance of everyday service.
The Journey To Redefine The Rugged Tablet Experience
A few weeks ago we launched our new R12 Rugged Platform. As the R12 Product Manager, I’ve been involved in the project since its inception almost 2 years ago. I took the success of this platform on personally, as did all the engineers and designers involved.
A "Moneyball" Approach To Field Service Management
Most movie and baseball lovers have heard this famous quote from the movie, “Bull Durham”: “This is a very simple game. You throw the ball, you catch the ball, you hit the ball.”
|Tackling The Tablet Trend||Field Mobility 2014|
Important considerations for selecting the best tablet for your organization’s mobile workforce.
Learn how the latest technologies and trends are transforming the mobile workforce.
The Vast Benefits
Of Fleet Management
Break Through Common M2M Barriers
|Learn how fleet management solutions can save you money and do much, much more.||Advice for successful M2M evaluation, selection, and deployment.|
Fleetmatics Introduces Industry Changing Software-As-A-Service Platform With New And First-Ever Features For Service Fleet And Field Service Management
Platform Redefines the Value Businesses Can Expect from Service Fleet Management Technology Helping Turn Mobile Workforces Into Strong Top and Bottom Line Performance Drivers
FROM THE EDITORMore From The Editor
FEATURED MOBILE SOLUTIONS
PocketJet 6 Full Page Mobile Printers
The Brother PocketJet 6 Plus mobile printers feature high-quality, 300 dpi printing for applications that require the best output for fine text and graphics.
Now you can plan and managed real-time crew requirements based on a n optimal blend of customer demand, resource availability, and operational objectives.
Controlling the chain of activity necessary to complete a successful field service visit is crucial to customer satisfaction. At ServicePower, we are pioneers in the field of service chain optimization. We help our customers succeed by applying technology to effectively manage mobile field resources and deliver world class customer service.
Trimble GeoManager Work Management Trimble Work Management, powered by GeoManager, enables you to manage your fleet productivity by providing you visibility into vehicle and mobile worker utilization.
What Smart Business Leaders Don't Know About Field Service
As a field service leader, you already know why field service is so critical to your organization's success. But what about the rest of the company? Is your sales VP dying to hear how you can now debrief multiple products on a single work order? Does your CMO care that first time fix rates are up? Probably not, but they should, because the benefits of flawless field service go far beyond productivity and cost savings. In short, field service keeps your customers running, and your company growing and thriving.
The Biggest Wireless Connectivity Problems – And How To Solve Them
Whether you have a smartphone, tablet, or cellular modem, one thing is certain – you have experienced frustrating connectivity problems due to poor signal. In this webinar we will discuss the causes of cellular connectivity problems and the methods and solutions available to overcome them.
6 Key Considerations When Accepting Payment In The Field
Today accepting payment in the field can be a hassle of managing cash, checks, and the time-consuming process of manual credit card processing — from calling in to handwriting credit card numbers. But what if you could easily equip your field workers to accept mobile payments at the point of service or delivery, allowing for a higher level of customer satisfaction, increased up sell opportunities, faster payment cycles, and greater field efficiency?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.