Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.
Improving your customer relationships is up to you.
How to focus on solving problems for your customers
Wearable technology has slowly been adopted in field service, including a few wearable computers and wearable video camera solutions. New research coming out of the University of Alabama at Birmingham may take the wearable concept to the next level – the creation of a wearable, personal cloud solution embedded into clothing.
We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses?
As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.
Your field technicians have a tremendous impact on your customers and maintaining your organization’s relationships with them. Delivering value through service resolution can improve customer satisfaction and increase revenue through more repeat business and sales of new service contracts.
Continuing advances in technology, empowered by the proliferation of Cloud-based solutions and the Internet of Things (IoT), have led to a “new” breed of field service technicians that have more power, more responsibility – and more pressure – placed on them than ever before. However, if deployed and support- ed properly, there are really not that many downsides to the equation – mainly upsides for both for the field technicians and the companies they work for, as well as for the customers they serve.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
HP Inc. (NYSE: HPQ) today unveiled the world's only PCs with integrated privacy screens.
Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.
Making improvements in a large, dispersed, fast-growing field service team can be difficult. But one of the leading solar energy providers, Sunrun, has been revolutionizing the way its field team operates. The results include 10%+ improvements in fuel use, speeding violations, and unnecessary vehicle stops. Join us as we speak with Michael Pangalos, Senior Corporate Fleet Manager at Sunrun to talk about exactly how the company has accomplished these goals!
New technology is changing the way field service is delivered, and companies who fail to adapt risk disruption. As a result, industry leaders are transforming their field service organizations to increase competitiveness and profitability. Where are you in this journey?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.