• How Your Technicians Can Increase Sales In The Field

    Imagine how much difference just $3 in additional revenue per service order can make to your bottom line. By focusing your field technicians on building relationships as well as utilizing their technical expertise, it’s not unrealistic to target a lot more than $3 in extra revenue per site visit. Read on for three ways your technicians can easily increase revenue with every job they attend.

  • How To Lose A Customer In One Day: Delivering Poor Customer Service

    As a field service leader, you know that the word “field” could just as easily be replaced by the word “customer”. You also know that delivering service par excellence is really what your business is all about. In a competitive marketplace, all it takes is one poor experience for a customer to take their field service needs elsewhere. Even worse, that customer will probably make sure people hear about how let down they feel, regardless of how good your previous track record may have been.

  • How To Lose A Customer In One Day: Technician Missing Appointment Or Arriving Late

    When your field service business is under pressure and the service orders are flooding in faster than you can schedule them, it’s easy to overlook the odd lapse in timeliness or missed appointment. However your customers are hardly likely to forgive such oversights. Assuming then, that customer losses are not something you want to develop a KPI for, you might be interested to know how field service management software can help you sideline the risk of late arrivals or technician no-shows.

  • 3 Ways To Market Your Field Service Operation On Every Site Visit

    If you haven’t yet included some marketing skills in your field service employees’ development, you’re missing a trick that could add valuable revenue to your bottom line. Every time one of your agents visits a customer’s site, he or she can take advantage of opportunities to market your business - If trained to do so. If you’re curious as to how your business might benefit from technicians or agents with marketing talent, here are three ways in they can get you more from every service visit.

  • 4 Things Executives Need To Know About Field Service Management Software

    If you are a CEO, CFO or CIO considering the procurement of a field service management software application, there are a few key facts which you should be aware of. While they might be of less interest to your office and field staff, from a strategic perspective, the following four factoids can help you ensure a successful implementation and get the most from your solution going forward.

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3 Technologies To Explore In 2015 (If You Aren’t Already)

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2015 is shaping up to be an exciting year as it relates to technologies that can be used to optimize your mobile workers and assets.

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    Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.

  • FieldAware

    Wonder what intelligent Field Service Automation could do for your business? Companies with 10 to 10,000 technicians can increase profitability, generate more revenue, simplify processes and reduce customer churn with FieldAware. We offer multiple licensing options (as well as a leasing program) designed to meet the unique needs of companies of all sizes.

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    ServiceOperations is a web-hosted CRM solution that offers a range of services that will help deliver substantial support to your service operation, regardless of its size. This application can be used to take service appointments/jobs in your call centre, dispatch them to your service network, through to processing warranties, payments and invoicing.

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    Deploying mobile apps for field service technicians has been a key initiative for enterprises in the last decade. But what are the next generation of technologies and tools you can use to create a competitive advantage? Join us to hear about the future of Field Force Automation, and how some up-and-coming solutions will build on the use of mobile apps to drive further value for field service organizations.

  • A Solid Change Management Strategy Will Make Or Break Your Mobility Project — Here's How To Get It Right

    Whether you're moving from paper to mobile, or from one mobile solution to your next-generation solution, change management is absolutely critical to the success of your project. Greg Parker of Trane has experience in both areas, and during this webinar he'll share with you some of the ways successful change management makes an impact on an organization. His insight is something you won't want to miss!

  • The Future Of Field Service Is IoT: A Sneak Peak Of What That Means For You

    Wouldn't your field service team love a crystal ball to predict who will need service and fix it before it fails? IoT has the potential to be a transformative force in the service economy. Particularly in industries like medical devices and industrial manufacturing, the machines you service are already generating massive amounts of data -- the trick is to make it useful and to get it to the experts who need it -- namely your service technicians.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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