Fairbanks Scales has increased productivity by deploying a mobile field service management solution that improved scheduling, work order management, and inventory processes.
Data on why a CRM-based field service management solution is best.
While the global tablet market is expected to contract through 2020, growth areas still exist.
In a column that originally appeared on the Inside Technology Services blog (blog.tsia.com), we explored success criteria for measuring customer health.
It’s the most wonderful time of the year…Brake Safety Week 2016! OK, so you probably haven’t been counting down the days or decorating your office to celebrate this most joyous time of year, but Brake Safety Week is still pretty important.
Most field service technicians aim to successfully complete all service calls on their first visit each day. For a majority of their calls they are expert at doing what’s necessary for the products they service. But those calls during which the equipment is less familiar or the repair is more complex, can cause delays, require return visits and overall added expense, not to mention reduced customer satisfaction.
Workflow automation and document management software support business transformation by creating a highly efficient workplace and a better customer experience.
We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will definitely provide a way for service organizations to remotely diagnose and repair equipment, it will ultimately do a lot more than that.
Experts agree that the fourth industrial revolution is upon us. The first was powered by the steam engine. The second by Henry Ford’s moving production line. The third by the digitization of manufacturing. But the fourth industrial revolution is different.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
Accruent, the world’s largest provider of real estate, facilities and asset management solutions, recently announced the acquisition of Verisae, Inc., a leading provider of cloud-based solutions that connect facilities and assets to the maintenance and service network through the Internet of Things (IoT).
Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible.
Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.
Making improvements in a large, dispersed, fast-growing field service team can be difficult. But one of the leading solar energy providers, Sunrun, has been revolutionizing the way its field team operates. The results include 10%+ improvements in fuel use, speeding violations, and unnecessary vehicle stops. Join us as we speak with Michael Pangalos, Senior Corporate Fleet Manager at Sunrun to talk about exactly how the company has accomplished these goals!
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.