A Fresh Approach To Field Service Pays Off

Migrating from an ERP-based field service module to a stand-alone, cloud-based solution has enabled Luminex to improve its same-day service call resolution rate to more than 95%.

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  • Connecting The Dots Of Your Service Strategy

    Integrated, connected, automated, proactive, transformed–No doubt you have seen these concepts highlighted as keys to service success. Whether your goal is to uncover additional customer value, service revenue, or service profitability, you are probably in the process of incorporating one or more of these concepts into your organization’s service transformation strategy.

  • IFS — Becoming A Serious Field Service Management Contender

    Mobile workforce management is a high-priority area for IFS that has received much investment from the vendor. Indeed, during the past few years, IFS has delivered a number of solutions that target the rapidly growing mobile workforce. Among these is the mobile-friendly and touch-screen optimized IFS Enterprise Explorer (IEE) user interface (UI), whereby the entire IFS Applications 8 suite can be accessed via a tablet (and have the same look and feel as the desktop version, of course without the touch-based navigation at the desktop screen).

  • A No-Nonsense Approach To Measurable ROI From Field Service Management Software

    Determining a tangible ROI for service business operations software can be a tedious and difficult task. Software vendors often offer an interactive return on investment (ROI) tool that allows you to enter variables into a calculator to determine the projected return on investment.

  • MSA, Inc. Streamlines Month-end Close And Improves Employee Time Tracking

    When the company implemented IFS Applications in 2000, MSA expected to realize a number of benefits. In addition to automated processing, MSA hoped to realize efficiencies in collecting transactional information through the use of IFS’ integration capabilities.

  • Holland Co. Increases Productivity, Goes Wireless

    Companies like Holland that both manufacture a product and maintain field service or construction operations face unique business and information technology challenges and have a very limited number of choices for comprehensive enterprise software.

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How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
How The Internet Of Things Is Changing Field Service The Great Tablet OS Debate
What you need to know about how the IoT is impacting the future of field service. Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.
Field Mobility 2014 5 Keys To Fleet Management Selection

Field Mobility 2014 - Learn how the latest technologies and trends are transforming the mobile workforce.

5 Keys To Fleet Management Selection

Learn how the latest technologies and trends are transforming the mobile workforce. Crucial considerations for selecting the right solution for your business.


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More Industry News


3 Strategies For Growing Your Service Revenue

3 Strategies For Growing Your Service Revenue

It’s no surprise that the top goal of today’s service organizations is increasing revenue. Service has evolved from often an afterthought to a differentiator, and as such, the view of the service function within the majority of organizations today is one of a profit center vs. cost center. With that evolution comes mounting pressure on service organizations to maximize revenue.

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  • Motion F5t Tablet PC
    Motion F5t Tablet PC

    The Motion F5t is a tablet PC that is meticulously designed, thoroughly developed, and purposely built for field productivity. The F5t is lightweight, rugged, and mobile weighing in at only 3.3 lbs and MIL-STD-810G tested and IP54 tested for moisture and dust.

  • Analytics Module

    Without knowing the true state of your mobile deployment, it’s impossible to make the kinds of intelligent decisions that will help your business run more securely and efficiently.

  • FieldOne Sky
    FieldOne Sky

    The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.

  • WennSoft Evolution Experience Center & Customer Connect
    WennSoft Evolution Experience Center & Customer Connect

    Connect with your customers, build loyalty and differentiate your business.

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  • Mastering Reverse Logistics For Optimal Service

    To provide optimal service to your customers, you must have a reverse logistics strategy in place, and invest it tools to support and enable that strategy. By implementing a configurable reverse logistics management solution that automates the end-to-end reverse logistics cycle, from RMA creation through billing, service organizations can increase productivity, improve the customer experience, and significantly reduce costs.

  • Mobile Workforce Apps: 5 Insider Secrets To Field Service Success

    Mobile apps can have a huge positive impact on field service —but improving customer service and operational efficiency don’t come automatically. It turns out there are at least 5 best practices that successful companies consistently implement. Antenna Software has delivered hundreds of Field Service apps for the world’s largest companies supporting workers in the most demanding environments imaginable. Join Field Technologies and Antenna Software to learn 5 Insider Secrets To Field Service Success, and how to avoid the common pitfalls that hinder many mobile workforce apps.

  • Learn How To Ensure Safety In The Field To Minimize Risk & Liability

    Policies, procedures and training are part of every safety program. When they reach the field, safety policies and procedures often turn into paper-based manuals, check lists and forms. It can be tough for your mobile workers to check the manual, review the check list and fill out forms when they’re in the middle of a large project. As a result, procedures are sometimes ignored – and the potential for an accident (or OSHA safety violation) increases.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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