FEATURED THOUGHT LEADERSHIP
See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
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Lifecycle Management. Next-Level Service.
Explore how a comprehensive approach to service can be your business's secret weapon - helping ensure each instance of care is delivered quickly and effectively.
INDUSTRY NEWS
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MCS Expands National Property Preservation Platform With Acquisition Of Five Brothers Asset Management Solutions3/13/2024
MCS (or the “Company”), the national property services company founded in 1986, announced it has acquired property preservation company Five Brothers Asset Management Solutions (“Five Brothers”), bringing two of the country’s leading property preservation and maintenance services companies together.
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Workiz Launches 'Genius' To Revolutionize Field Service Management With AI-Powered Offering3/13/2024
Workiz, the management platform for field service teams, is announcing the launch of Workiz Genius, a revolutionary AI-powered toolkit of powerful capabilities designed to upend nearly every aspect of how field service professionals work.
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Cincinnati Incorporated Transforms Service Contracts And Field Service With Tavant's AI-Driven Enterprise Analytics Platform (TMAP)3/12/2024
Tavant, Silicon Valley's leading digital products and solutions company, today announced a successful implementation of its AI-powered flagship product, TMAP, at Cincinnati Incorporated (CI), a leading machine tool manufacturer located in Harrison, OH.
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Fulcrum Deepens Collaboration With Esri, Recognized As Bronze Partner3/11/2024
Fulcrum, a leading field data collection and process management platform, is proud to announce its new status as a Bronze Partner in the Esri Partner Network.
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Zebra Technologies Introduces Automation Solutions At MODEX 2024 To Empower Connected Workers3/11/2024
Zebra Technologies Corporation, a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced new enterprise mobile computing and intelligent automation solutions designed to enable an agile, resilient supply chain with the power of a connected workforce.