M2M & Remote Monitoring Executive Commentary
-
Can The Public Sector Keep Up With The Field Service Transformation?
2/14/2022
Field service technology has been evolving for years. But just like many digital transformation fields, it accelerated after covid-19. The acceleration caused public sector organizations to focus their investments on technology. On the other hand, which led to the adoption of new digital transformation approaches.
-
3 Ways Field Service People Give Away Your Money (And How To Get Them To Stop)
2/3/2022
Field service people are often accused of ‘giving money away’ to customers, for example when a service call goes seriously wrong and the customer demands compensation. And even though there could be many contributors to a service disaster (poor product performance and lack of parts to name a couple), too often it is the field service team that gets blamed. And so, there is a strong tendency for field service people to simply give in to customer demands that cost their company money.
-
The Top 5 Field Service Themes To Watch In 2022
1/24/2022
The past two years have been quite transformative for service organizations and manufacturers. Organizations that primarily focused on competitive pressures had to navigate an environment where each month, week, day, and hour came with a new never-before-seen challenge.
-
5 Features To Consider When Purchasing Rental Equipment Software
1/17/2022
Equipment rental software is an essential tool for any business that relies on rental vehicles or rental income. Feature sets can vary significantly from platform to platform, and not every tool will be a good fit for every business. These are five of the most important features to consider when investing in rental equipment software.
-
How Snow Removal Operations Benefit From Telematics And The IoT
12/28/2021
Snow removal planning is a significant part of keeping towns and cities operational after winter weather events. Today’s plows are more advanced than you might initially realize. That’s because many of them have Internet of Things (IoT) technology.
-
21st Century Monitoring
12/20/2021
When Gartner predicted that by “2025, 85% of infrastructure strategies will integrate on-premises, colocation, cloud, and edge delivery options, compared with 20% in 2020,” it was clear that a seismic shift in how we monitor and manage infrastructure was on the horizon. We’d already lived through multiple generational shifts within data centers: from monolithic to client-server; from LAN to WAN; from physical systems to virtualized infrastructures; and even to compute and storage modes that served temporary, containerized workloads. The increasingly distributed and diverse landscape would put even more pressure to meet and exceed availability, performance, and security SLAs.
-
6 Strategies For Selling Heavy Equipment
12/13/2021
Selling heavy equipment is a practical way to make some money that could go toward your next fleet investments. Here are some practical suggestions for getting the most from your efforts.
-
How Blockchain And AI Will Affect Businesses In The Next 10 Years
12/6/2021
Two disruptive technologies are gaining more and more prominence that will shape the course of people’s lives and culture over the next ten years: blockchain and artificial intelligence (AI). Both are experiencing expanded use and innovation, but not without some worries concerning how these technologies will be wielded.
-
Leveraging Service to Drive New Revenue
11/22/2021
This is about the time of year when companies are planning and budgeting for next year. Usually, this starts with an exercise around forecasting revenue. Over the last few years, we have seen companies expand their thinking about revenue growth to include field service as a new source of revenue. Carlos Gomez, North America VP of Sales for Bently Nevada, a division of Baker Hughes was one such business leader who appreciated that his field service people could be a significant source for revenue growth.
-
The Rapidly Approaching Necessity Of Edge Computing
11/8/2021
There’s nowhere to run and nowhere to hide. That’s the entire point of edge computing as it is designed to bring the server directly to you. This concept is evolving and expanding quickly, and if you’re not onboard yet, you’re behind the curve. But no need to fret, there’s still time to implement it. And when you do, the amount of efficiency you’ll see after leveling up is worth it. Here’s a brief primer on edge computing, and how it’s shaping the shipping and distribution industries.