Newsletter | September 20, 2023

09.20.23 -- Using Field Service As A Strategy To Increase Customer Loyalty

SPONSOR

Field Service Connect

Are you ready for a curated event experience with focused, inspirational content delivered by the most influential service innovators? Then join us at Field Service Connect, November 13-15 in Denver, CO. This exclusive, invite-only event brings together a select group of senior-level service leaders for three days of collaboration, innovation, and knowledge exchange, while also providing tailored solutions that tackle your most pressing challenges.

FEATURED ARTICLES

The 8 Metrics That Matter In Field Service – How You Can Improve Them

Submitted by Salesforce

If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics.

Training On-The-Job For Maintenance On Wind Turbines: A Case Study

Submitted by OverIT

Discover how EnBW utilized field service management solutions to optimize employee training, productivity, and safety.

Under The Hood

Submitted by Panasonic Corporation of North America

To effectively compete and provide a high level of service in today’s equipment and vehicle repair markets, service bays must provide technicians with advanced, rugged mobile technology that will allow them to diagnose problems correctly, whether in the shop or in the field.

Using Field Service As A Strategy To Increase Customer Loyalty

Submitted by Zuper

Marketing and sales teams generate interest, identify leads, and connect with potential customers. After the sale, how can businesses maintain communication and customer satisfaction?