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By Ivan Moore, Apps Associates
Enterprise-wide integration means that the different systems you use to manage your business, on-prem or in the cloud, can speak to each other and share information in real-time to support the business. Sales opportunities, orders, and quotes can easily translate into manufacturing or work orders that are executed by the operations team. Service agents have clear access to customer service orders, customer history, and invoices. In short, all of these separate pieces work in harmony together to create a winning strategy.
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