10.03.23 -- Field Service Is Evolving – Are You?

I was fortunate to land a job with IBM's Field Engineering Division as a young man still in school. I started as a night dispatcher and parts room clerk and went on to work at the Northwest Region Field Engineering headquarters in Seattle. During my tenure, I had the privilege of working for an IBM veteran, George Yorgan, who became my work and life coach. The lessons I learned from him have stayed with me throughout my entire career.

Technological solutions, like field service inventory management systems, can help you optimize business operations and increase efficiency. 

For continued innovation, field service organizations must learn to effectively automate cumbersome back-office tasks, so that there is ample time and budget for the organization to scale.

The field service industry is undergoing significant changes in people, processes, and technology. To explore these shifts, we spoke with Michael Israel, Head of Field Service Evangelism for Zuper. As a strategic consultant to the industry, Michael has witnessed firsthand how it has evolved.

Marketing and sales teams create interest, capture leads, and engage with potential customers. But how can companies ensure ongoing communication and customer satisfaction beyond the sale?