04.05.23 -- 5 Ways Field Service Scheduling Software Drives Customer Satisfaction

Your field team members are the ones who are directly in contact with your customers. A strong team will improve field service business efficiency and productivity and ensure a quality customer experience.

Tridion Docs addresses all of your digital information access challenges, eliminating delays and errors caused by poor availability of vital technical content.

Hitachi Solution Experts Mike Oster, vice president of construction, and Rob George, industry architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.

Project management has become a wide-ranging term for a role or department that can exist within almost any organization, and it typically involves working toward completing one or more established goals. One of the most critical functions of field service project management is scheduling. Scheduling is a vital part of the work order process because without a schedule, personnel wouldn’t know when to be present or what activities need to be completed. Proper mobile workforce scheduling is the heartbeat of successful project execution — especially in field service — and without adequate time management, organizations won’t achieve a seamless, automated workflow.