Diebold Boosts Field Service Efficiency With Video Collaboration
Diebold Boosts Field Service Efficiency With Video Collaboration

Real-time video has helped cut training time by 35 percent and improve call resolution times.

More From The Current Issue


  • Smart Manufacturing (And Mobility) May Be Closer Than You Think

    You may not know much about York, PA, unless you’re a Harley-Davidson fan. This small city in the South Central region of the state is home to a Harley-Davidson Vehicle Operations facility. It is here where the popular Touring, Softail®, CVO™ and Trike motorcycle models are assembled and parts like frames, fuel tanks, and fenders are manufactured. York is also like a second home to me – but what I’m starting to realize is that my connection to the city extends far beyond my personal life.

  • First-Call Resolution And Improving Customer Service

    First-call resolution or first-time fix rates have become a critical key performance indicator (KPI) for field service organizations interested in gaining a competitive advantage. While historically automation efforts in field service have focused on improving efficiency and productivity in an effort to reduce costs or complete more work orders each day, they have not necessarily had a direct impact on customer satisfaction.

  • Cell Phone Vs. Vehicle-Installed GPS Tracking: Get The Right Tools To Track Your Fleet

    Are you interested in tracking your vehicles, assets, or maybe even an employee, but not sure if vehicle-installed or cell phone GPS tracking is the better method?

  • East Central Energy Reduces Average Monthly Vehicle Costs By $3,000

    East Central Energy is a member-owned electric cooperative formed in 1936 that currently provides electric service to more than 58,000 homes, farms, and businesses in east central Minnesota and northwestern Wisconsin. With a mission to safely provide reliable service, East Central Energy, headquartered in Braham, Minnesota, has equipped over 75 vehicles with GPS Insight to further its values of accountability, innovation, integrity, and its commitment to the community.

  • Parks & Sons Saves $150,000 In Fuel Costs After Implementing GPS Insight

    Parks & Sons is a family-owned and locally-operated waste and recycling hauler in Sun City, Arizona that prides itself on customer service. Never wavering from its core values, Parks and Sons has been operating for over 50 years and now maintains a fleet of over 75 collection and service vehicles. In their ongoing efforts to maintain fair, flat and consistent rates for their customers, Parks & Sons has embraced an increased role of technology in operating their business by implementing GPS Insight vehicle tracking devices across 60 of their most heavily used vehicles.

More Featured Articles


  • 5 Critical KPIs For Field Service
    5 Critical KPIs For Field Service

    In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.

  • Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies
    Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies

    Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

  • The Top 5 Fleet Management Mistakes To Avoid
    The Top 5 Fleet Management Mistakes To Avoid

    Hindsight is 20/20, but you don’t have to make these same common mistakes companies make with fleet management. This special report provides crucial considerations for selecting the right fleet management solution for your business.


Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research


Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS Key2Act
KORE LogMeIn Rescue MobileDemand
Motion Computing Numerex Panasonic Logo
RAM Mounts ServiceMax Logo ServicePower
Trimble Verisae Xplore Technologies
  Zebra Technologies  


  • NetPlus Acquires Amtel Inc. Expanding Mobility Offering

    NetPlus has acquired Amtel Inc., an awarding winning cloud-based enterprise mobility management suite, earlier this month. NetPlus enhances its mobility solutions offering to include mobile device management, mobile security management, mobile app management, and mobile expense management.

More Industry News


Can Field Mobility Backfire And Decrease Productivity? Can Field Mobility Backfire And Decrease Productivity?

I read an interesting article recently on Field Service Digital titled “Tune Out the Technological Distraction Factory.” The piece was written by Donald B. Stephens, a 30-year senior customer service engineer with the Xerox Corp.

More From The Editor


  • vx Field - Mobile Workforce Management
    vx Field - Mobile Workforce Management

    Plan, execute, and monitor short-term, dynamic events and long-term trends.

  • Garmin Quest
    Garmin Quest Portability meets capability in the pocket-sized Garmin Quest™. This easy-to-use unit is loaded with the high-end navigation features from our most popular GPS navigators, and best of all, it's portable. So, you can use it in multiple vehicles — or slip it in your pocket for handy street-level directions when you're navigating on foot.
  • LogMeIn Rescue Lens – Let The Camera Do The Talking
    LogMeIn Rescue Lens – Let The Camera Do The Talking

    With Rescue Lens, LogMeIn Rescue’s got a whole new pair of eyes.

  • The GPS Insight Fleet Tracking Solution
    The GPS Insight Fleet Tracking Solution

    The GPS Insight Fleet Tracking Solution is a vehicle and asset tracking software that offers you complete insight into all aspects of your fleet operations.

More Mobile Solutions


  • The Quantum Leap: Schedule Optimization Of The Future

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.

  • Field Service Has Changed, Is Changing, Will Change

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

  • Adopting True Optimized Field Service Scheduling With Effective Change Management: A Tell All Of Implementation Success Secrets

    Join IFS and Jolt Consulting, field service implementation experts, discuss effective change in adopting new field service management solutions; optimized scheduling in particular. Without sensible, perceptive, well-prepared change management processes, field service software implementation will fall significantly short of expectations, and may fail entirely.  Learn how to maximize ROI, company-wide adoption and service margin with tried and true tips that have helped some Fortune 500 service organizations of the world succeed post field service implementation.

More Webinars


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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