Fairbanks Scales has increased productivity by deploying a mobile field service management solution that improved scheduling, work order management, and inventory processes.
Data on why a CRM-based field service management solution is best.
While the global tablet market is expected to contract through 2020, growth areas still exist.
In a column that originally appeared on the Inside Technology Services blog (blog.tsia.com), we explored success criteria for measuring customer health.
For field service organizations, automating manual processes using field service management (FSM) solutions is generally a good thing – but only as long as the solution actually addresses the inefficiencies the company is facing. Unsuccessful technology deployments often involve deploying solutions that don’t fix the FSOs actual problem, or that were built to solve problems they didn’t have in the first place.
It’s the most wonderful time of the year…Brake Safety Week 2016! OK, so you probably haven’t been counting down the days or decorating your office to celebrate this most joyous time of year, but Brake Safety Week is still pretty important.
Most field service technicians aim to successfully complete all service calls on their first visit each day. For a majority of their calls they are expert at doing what’s necessary for the products they service. But those calls during which the equipment is less familiar or the repair is more complex, can cause delays, require return visits and overall added expense, not to mention reduced customer satisfaction.
Workflow automation and document management software support business transformation by creating a highly efficient workplace and a better customer experience.
We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will definitely provide a way for service organizations to remotely diagnose and repair equipment, it will ultimately do a lot more than that.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
Panasonic System Communications Company of North America, Division of Panasonic Corporation of North America (Panasonic), an industry leader in exceptionally reliable and innovative mobile computers, today celebrates the 20th anniversary of its industry leading Toughbook® mobile computers.
Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible.
The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.
Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.