Electronics retailer BrandsMart has nearly doubled the number of jobs its service technicians complete per day with automated scheduling and routing.
Cybersecurity: Safeguarding Your Business In The Digital Age
The digitization of our society has had a powerful impact on the ways in which organizations work and relate to their customers and each other. Whether it be social networking or mobility or the acceptance of “always on, always connected,” we live in a hyper-connected world. Sadly, within all of the positive outcomes of these powerful relationships, lurks evil: a sophisticated and organized “cyber underground” with one goal – to exploit all these connections for financial gain. Who could have imagined just a few years ago that data security would be one of the key risks facing field service organizations?
Field And Back-Office Efficiency Go Hand In Hand
Finding areas of inefficiency – and fixing them – is one of the best ways to increase profits in a field services business.
When Work Gets Busy And Your Processes Can’t Keep Up
The economy is improving, and it’s looking like the upswing will continue. That doesn’t mean things have gone back to pre-recession levels, when all some companies had to do was answer the phones and try to keep up with the work. But based on the conversations I’m having with our customers, business seems to be gradually ramping up.
Communicating Value To Your Maintenance Contract Customers
There’s been a lot of buzz recently about the Internet of Things, which is commonly defined as the ability for things like machines and equipment to communicate with systems, people and other “things”. In the field service industries, the technology holds the promise that many malfunctions can be fixed remotely before the customer is even aware something is wrong.
4 Technology Tools To Differentiate Your Business
To compete in the crowded field services marketplace, you need to be the business that your customers remember. Not only do you want your customers to remember you, you also want to make sure that when someone else asks them about your company, they’ve got something good to say.
|How The Internet Of Things Is Changing Field Service||The Field Service Software Selection Survival Guide|
|What you need to know about how the IoT is impacting the future of field service.||4 keys to mastering software evaluation and selection.|
|Field Mobility 2015||5 Keys To Fleet Management Selection|
|Learn how the latest technologies and trends are transforming the mobile workforce.||Crucial considerations for selecting the right solution for your business.|
Investment In ServicePower’s Connected Field Service Management Platform Sees Momentum Grow In 2014
ServicePower Technologies Plc, a market leader in field service management technology, recently announced that its investment in innovation has set its products apart from the competition, helping it win awards, significant new global business, analyst accolades and maintain a 100 percent client retention record in 2014, including 13 Software as a Service (SaaS) renewals.
FROM THE EDITORMore From The Editor
FEATURED MOBILE SOLUTIONS
Wilson Electronics provides a variety of directional antennas.
Controlling the chain of activity necessary to complete a successful field service visit is crucial to customer satisfaction. At ServicePower, we are pioneers in the field of service chain optimization. We help our customers succeed by applying technology to effectively manage mobile field resources and deliver world class customer service.
Motion R12 Tablet PC
From the field – to your vehicle – to your office. Experience the new R12 Rugged Platform; a new innovative platform designed to optimize how you get work done. Delivered in a brilliant new ergonomic design, the R12 redefines your rugged computing experience. Find out more about the R12 Platform and how it changes everything.
P-touch EDGE Labeling Solutions
he Brother P-Touch® Labeling System includes the PT-7600 and PT-7500 devices. These devices are rugged labeling devices designed for numerous applications.
Modern Tools For Today’s Modern Workforce
Service is a competitive industry. And the technologies and tools you can use to get a leg up on your competition are changing rapidly. Does your business have all the tools necessary to compete in today's field service environment? Are you on pace with current technology?
Best Practices To Master The Current Trends In Field Service
More organizations globally are viewing Field Service as a profit center rather than a cost center. Customer satisfaction is the measure of success and first-time fix rate is being closely scrutinized. But what are the right metrics that will help you to know how your organization stacks up and help measure improvements? How do organizations successfully move from cost-cutting to profit maximization?
Shortage Ahead? Conquer The Challenges Of Talent Management In Field Service
The looming shortage of talent for today’s field service roles is real. Organizations globally are recognizing the critical role field service professional’s play when it comes to growing revenue and building closer relationships with customers. The days of simply being able to fix broken things have passed. This evolution of the role, coupled with the demographic realities of experienced technicians reaching retirement age, has made talent in field service a top of mind issue for business executives.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.