Diebold Boosts Field Service Efficiency With Video Collaboration
Diebold Boosts Field Service Efficiency With Video Collaboration

Real-time video has helped cut training time by 35 percent and improve call resolution times.

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FEATURED ARTICLES

  • Is Your Mobile PC Really Built To Last?

    In a recent Intel Grid Insights blog, I spoke about how IT and systems engineers are constantly seeking out the best-fitting technology available today to execute their programs – whether they’re working on the next Apollo-like space mission or trying to automate field service workflows in the age of smart grid. I noted that NASA would never launch an Apollo module on top of a Saturn V rocket today because the technology used for Apollo was great in the 1960s, but is now outdated.

  • It’s Not Just All About Field Service Management; You Also Need To Build Warranty Management Into The Mix

    Finally, a solution for managing all of your field service operations in house. From warranty claims to managing 3rd party networks, ServiceOperations provides you with complete visibility, giving you the power to control all of your field service processes.

  • Why Prevent When You Can Predict? Affordable PdM Has Arrived

    Many facilities managers use Preventive Maintenance (PM) to reduce losses from unforeseen downtime. While helpful in managing regular inspections and keeping up on maintenance, PM is fundamentally still a run-to-failure approach. It  attempts to extend runtime as long as possible, while hoping to catch failures in time to schedule repairs. Failures are just minimized to the point of being palatable.

  • Field Service Asset Management: It’s Time To Automate The Field Force

    Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently.  This prevents the true gains of an effective system from being realized.

  • What's The Best Cellular Network For Your M2M And IoT Job?

    When it comes to LTE, a connectivity choice that’s been perceived to be mainly for emerging, high-bandwidth M2M – and impractical for traditional applications – the landscape has changed. KORE has always advocated that customers choose the best network for the job, and today’s LTE is more a matter of pure pragmatism for anyone relying on M2M to handle any aspect of their business. Here’s why.

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INDUSTRY REPORTS

  • 5 Critical KPIs For Field Service
    5 Critical KPIs For Field Service

    In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.

  • Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies
    Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies

    Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

  • The Top 5 Fleet Management Mistakes To Avoid
    The Top 5 Fleet Management Mistakes To Avoid

    Hindsight is 20/20, but you don’t have to make these same common mistakes companies make with fleet management. This special report provides crucial considerations for selecting the right fleet management solution for your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR  

FIELD TECHNOLOGIES' PARTNERS

Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue MobileDemand Motion Computing
Numerex Panasonic Logo ProntoForms
RAM Mounts ServiceMax Logo ServicePower
Trimble Verisae Xplore Technologies
  Zebra Technologies  

FROM THE EDITOR

Field Service USA 2016 - Key Takeaways Field Service USA 2016 - Key Takeaways

You didn’t attend Field Service USA last week in Palm Springs? Well let me fill you in on what you missed. Sunshine, palm trees, and picturesque mountain views. Bourbon tastings, cigar receptions, live music, and tasty eats. Mid-morning donuts, Irish coffee, and afternoon Bloody Marys and margaritas. Oh, you wanted to hear about the content? Ok, I can help with that too.

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RECENT WEBINARS

  • Focus On Field Service Processes To Overhaul Profitability

    Field service is the lifeblood of companies like United Subcontractors Inc. (USI).  And, like you, USI is always looking for ways to make its business more efficient, profitable, and effective. Join us as we discuss live with Jim Liverseed of USI the ins and outs of how the company is tackling field service profitability.

  • The Quantum Leap: Schedule Optimization Of The Future

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.

  • Field Service Has Changed, Is Changing, Will Change

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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