Automating A Complex Field Service Operation
Automating A Complex Field Service Operation

Fairbanks Scales has increased productivity by deploying a mobile field service management solution that improved scheduling, work order management, and inventory processes.

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  • Gartner Outlines Your Field Service Management Options

    For field service organizations, automating manual processes using field service management (FSM) solutions is generally a good thing – but only as long as the solution actually addresses the inefficiencies the company is facing. Unsuccessful technology deployments often involve deploying solutions that don’t fix the FSOs actual problem, or that were built to solve problems they didn’t have in the first place.

  • Stop Right There: Quick & Dirty Brake Maintenance Tips For A Fleet Manager

    It’s the most wonderful time of the year…Brake Safety Week 2016! OK, so you probably haven’t been counting down the days or decorating your office to celebrate this most joyous time of year, but Brake Safety Week is still pretty important.

  • How Live Video Is Transforming On-Site Maintenance

    Most field service technicians aim to successfully complete all service calls on their first visit each day. For a majority of their calls they are expert at doing what’s necessary for the products they service. But those calls during which the equipment is less familiar or the repair is more complex, can cause delays, require return visits and overall added expense, not to mention reduced customer satisfaction.

  • Workplace Of The Future: How To Enable A Business’s Digital Transformation

    Workflow automation and document management software support business transformation by creating a highly efficient workplace and a better customer experience.

  • Understanding The True Scope Of The IoT In Field Service

    We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will definitely provide a way for service organizations to remotely diagnose and repair equipment, it will ultimately do a lot more than that.

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  • Preparing Your Business For The IoT Era
    Preparing Your Business For The IoT Era

    The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.

  • The Criticality Of Fleet Safety
    The Criticality Of Fleet Safety

    Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.

  • 5 Critical KPIs For Field Service
    5 Critical KPIs For Field Service

    In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.

  • Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies
    Field Mobility 2016: Learn How Your Peers Are Leveraging Today’s Technologies

    Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.


Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research


Antenna Software ARI driven fleet professionals driving results Astea International Logo
Brother Mobile Solutions Logo ClickSoftware Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft MobileDemand
Numerex Panasonic Logo ProntoForms
RAM Mounts ServiceMax Logo
ServicePower Trimble PULSE Verisae
Xplore Technologies Zebra Technologies  


  • Toughbook Celebrates 20 Years Of Mobile Computing Leadership

    Panasonic System Communications Company of North America, Division of Panasonic Corporation of North America (Panasonic), an industry leader in exceptionally reliable and innovative mobile computers, today celebrates the 20th anniversary of its industry leading Toughbook® mobile computers.

More Industry News


The Value Of Fostering Healthy Field Technician Competition The Value Of Fostering Healthy Field Technician Competition

As field service operations find themselves in the spotlight as a profit center, companies are looking for ways to incentivize their field technicians to perform at their highest level of productivity. If done well, fostering competition among your field technicians can help to hold them accountable and motivate them to improve performance. However, when done poorly, fostering competition can backfire and cause more harm than good.

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  • Overcoming Obstacles To Achieve Service Operational Excellence

    Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible. 

  • Preparing Your Service Business For The IoT Era

    The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.

  • Video In Field Service: Opportunities, Challenges, And Tips For Success

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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