Real-time video has helped cut training time by 35 percent and improve call resolution times.
Augmented reality may just be the “next big thing” in field service.
There are many benefits of connecting people to “things.”
Today’s field service automation and IoT (the Internet of Things) technologies are enabling the servitization trend.
In a recent Intel Grid Insights blog, I spoke about how IT and systems engineers are constantly seeking out the best-fitting technology available today to execute their programs – whether they’re working on the next Apollo-like space mission or trying to automate field service workflows in the age of smart grid. I noted that NASA would never launch an Apollo module on top of a Saturn V rocket today because the technology used for Apollo was great in the 1960s, but is now outdated.
Finally, a solution for managing all of your field service operations in house. From warranty claims to managing 3rd party networks, ServiceOperations provides you with complete visibility, giving you the power to control all of your field service processes.
Many facilities managers use Preventive Maintenance (PM) to reduce losses from unforeseen downtime. While helpful in managing regular inspections and keeping up on maintenance, PM is fundamentally still a run-to-failure approach. It attempts to extend runtime as long as possible, while hoping to catch failures in time to schedule repairs. Failures are just minimized to the point of being palatable.
Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently. This prevents the true gains of an effective system from being realized.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Hindsight is 20/20, but you don’t have to make these same common mistakes companies make with fleet management. This special report provides crucial considerations for selecting the right fleet management solution for your business.
Rugged data collection solution provider, Juniper Systems Limited, has announced its newest product, the Geode – a real-time, sub-meter GNSS receiver.
Field service is the lifeblood of companies like United Subcontractors Inc. (USI). And, like you, USI is always looking for ways to make its business more efficient, profitable, and effective. Join us as we discuss live with Jim Liverseed of USI the ins and outs of how the company is tackling field service profitability.
Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.
New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered. Even newer technologies like IoT and Virtual Reality promise more changes on the horizon.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.