DISH’s mobile solution upgrade has unlocked opportunities to improve customer service, including 75-minute appointment windows and a customer-facing mobile app.
Virtual and augmented reality solutions will help field service organizations improve first-time fix rates and streamline training.
This UK water utility has avoided costly fines by using a new mobile GIS solution.
Technology advancements help service organizations achieve competitive differentiation in the on-demand economy.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Traditional smartphones and tablets may be experiencing a slowdown in sales, but the rugged tablet market is expected to see a boost in the coming years
New data from ABI Research indicates that wearables are a rowing presence in field service and other industrial applications. According to the company, the warehouse, manufacturing and field services verticals represent one-quarter of the wearable devices shipped to enterprise end users in 2016.
Twenty years ago – before WiFi, Google or the iPad - the first rugged tablet and notebook were introduced to the mass market. Both types of devices promised to enable industrial workers in sectors ranging from utilities, public safety, manufacturing, oil and gas, mining, construction and more to safely and securely compute in the field.
New report assesses how big data can help ease scheduling. By Christine Kern, contributing writer
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, has launched the latest version of its advanced transport solution. Version 6.0 will include a number of significant enhancements across both the Planning and Paragon Live modules to provide customers with the highest quality transport plans and operational insight.
Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention?
Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible.
The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.