Diebold Boosts Field Service Efficiency With Video Collaboration
Diebold Boosts Field Service Efficiency With Video Collaboration

Real-time video has helped cut training time by 35 percent and improve call resolution times.

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  • Is Your Mobile PC Really Built To Last?

    In a recent Intel Grid Insights blog, I spoke about how IT and systems engineers are constantly seeking out the best-fitting technology available today to execute their programs – whether they’re working on the next Apollo-like space mission or trying to automate field service workflows in the age of smart grid. I noted that NASA would never launch an Apollo module on top of a Saturn V rocket today because the technology used for Apollo was great in the 1960s, but is now outdated.

  • It’s Not Just All About Field Service Management; You Also Need To Build Warranty Management Into The Mix

    Finally, a solution for managing all of your field service operations in house. From warranty claims to managing 3rd party networks, ServiceOperations provides you with complete visibility, giving you the power to control all of your field service processes.

  • Why Prevent When You Can Predict? Affordable PdM Has Arrived

    Many facilities managers use Preventive Maintenance (PM) to reduce losses from unforeseen downtime. While helpful in managing regular inspections and keeping up on maintenance, PM is fundamentally still a run-to-failure approach. It  attempts to extend runtime as long as possible, while hoping to catch failures in time to schedule repairs. Failures are just minimized to the point of being palatable.

  • Field Service Asset Management: It’s Time To Automate The Field Force

    Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently.  This prevents the true gains of an effective system from being realized.

  • What's The Best Cellular Network For Your M2M And IoT Job?

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Field Service USA 2016 - Key Takeaways Field Service USA 2016 - Key Takeaways

You didn’t attend Field Service USA last week in Palm Springs? Well let me fill you in on what you missed. Sunshine, palm trees, and picturesque mountain views. Bourbon tastings, cigar receptions, live music, and tasty eats. Mid-morning donuts, Irish coffee, and afternoon Bloody Marys and margaritas. Oh, you wanted to hear about the content? Ok, I can help with that too.

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  • The Quantum Leap: Schedule Optimization Of The Future

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.

  • Field Service Has Changed, Is Changing, Will Change

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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