Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.
Improving your customer relationships is up to you.
How to focus on solving problems for your customers
Field Technologies hosted a webinar recently where we spoke with Michael Pangalos of Sunrun about how the company is using telematics to save $35,000 per month in fuel, improve MPG by 16%, and reduce speeding violations by 30%. We had some great audience questions that Pangalos answered about how Sunrun has achieved success that we wanted to share with you.
Let’s examine why you wrap your trucks and vans with logos, brand promises, and contact information even when it can cost anywhere from $1,000 to more than $5,000 per vehicle. The answer is simple: as your techs deliver service you want both current and prospective customers to see your brand in your service area. Ideally the logo and the brand promise are memorable, and the simple act of delivering service yields future service opportunities.
Ubered – verb – to kick the crap out of something using a computer. To beat someone in any game without them barely having a chance at winning. — from the online Urban Dictionary. If you were to eavesdrop on a management meeting at a taxi company back in 2010, you probably would have overheard a series of questions about improving operating efficiency:
Wearable technology has slowly been adopted in field service, including a few wearable computers and wearable video camera solutions. New research coming out of the University of Alabama at Birmingham may take the wearable concept to the next level – the creation of a wearable, personal cloud solution embedded into clothing.
We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses?
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Are you looking to learn how the latest technologies and trends are transforming the mobile workforce? Field Mobility 2016 provides analyst insight, research on what technologies Field Technologies’ readers are currently using and looking to invest in next, and perspective on the latest topics and trends.
The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.
Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.
Making improvements in a large, dispersed, fast-growing field service team can be difficult. But one of the leading solar energy providers, Sunrun, has been revolutionizing the way its field team operates. The results include 10%+ improvements in fuel use, speeding violations, and unnecessary vehicle stops. Join us as we speak with Michael Pangalos, Senior Corporate Fleet Manager at Sunrun to talk about exactly how the company has accomplished these goals!
New technology is changing the way field service is delivered, and companies who fail to adapt risk disruption. As a result, industry leaders are transforming their field service organizations to increase competitiveness and profitability. Where are you in this journey?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.