DISH Puts Its Focus On Customer Experience
DISH Puts Its Focus On Customer Experience

DISH’s mobile solution upgrade has unlocked opportunities to improve customer service, including 75-minute appointment windows and a customer-facing mobile app.

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    Preparing Your Business For The IoT Era

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    Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.

  • 5 Critical KPIs For Field Service
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Have You Mastered Customer Service? Have You Mastered Customer Service?

Most companies would agree that today’s key to field service success is putting your focus on the customer experience. So how do you “master” customer service? Spoiler alert: I don’t really think you can. It’s impossible to master something that is always evolving. That said, here are three important steps that will help to ensure that your organization is providing great customer service and stays competitive in today’s customer-centric world.

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  • Maximizing The Potential Of Every Field Service Interaction: Keeping Your Most Important Stakeholders Happy

    Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention? 

  • Overcoming Obstacles To Achieve Service Operational Excellence

    Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible. 

  • Preparing Your Service Business For The IoT Era

    The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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