FROM FIELD TECHNOLOGIES MAGAZINE
Replacing paper-based inspections with a tablet-based solution streamlines Peoples Natural Gas’ field asset inspections and saves hours of data entry.
The Riskiest Behavior For Fleet Drivers?
Using a cell phone or any other handheld device while driving diverts attention from the road and puts drivers, passengers and bystanders in danger. So why do fleets still provide their drivers with handheld devices? By Bob Cathey
Microsoft Spotlights Field Service At WPC
As we sat in the audience at last week’s Microsoft Worldwide Developer Conference, we were pleased to hear CEO Satya Nadella — having just barely completed his initial 100 days on the job — present a visionary look to a future that dovetails smoothly with the field service industry. By Dave Wallen, FieldOne Systems
Q&A: Panasonic Dives Into The Handheld Space With Its Latest Products
Panasonic has long been known for its Toughbook and Toughpad laptop and tablet product lines. But recently, Panasonic announced the introduction of a new 5-inch “handheld tablet” line — the Toughpad FZ-E1 and FZ-X1. To get the inside scoop on the new product set, I interviewed Kyle Day, senior product manager at Panasonic System Communications Company of North America.
Social For Field Service: To Use, Or Not To Use
“Social” has taken over the world by storm. It is a source for mass communication, inclusivity, and enables information to flow TO a social user, eliminating the need to spend time and effort seeking out topics of interest. This is clearly a valuable tool for what seems to be an infinite number of time consuming, information gathering tasks.
3 Things You Should Know About Implementing Change In Field Service
When a field service organization is implementing any change to the way it works, whether it is rolling out new technology or a new way of working, there are a number of challenges which need to be addressed to reach a successful outcome. These include leadership support, engaging the workforce and having the right strategies in place.
|The Great Tablet OS Debate||Field Mobility 2014|
|Know the facts on Android, Windows, and iOS so you can pick the OS that’s right for your organization.
||Learn how the latest technologies and trends are transforming the mobile workforce.
5 Keys To Fleet Management Selection
Break Through Common M2M Barriers
|Crucial considerations for selecting the right solution for your business.||Advice for successful M2M evaluation, selection, and deployment.|
WEHCO Video Selects TOA Technologies’ ETAdirect Software To Give Field Service Operations A Facelift
WEHCO Video, which offers digital video, high-speed Internet and telephony services through 13 cable companies across six states, stays competitive by constantly seeking opportunities to drive greater efficiencies and create deeper connections with its customers.
FROM THE EDITORMore From The Editor
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Controlling the chain of activity necessary to complete a successful field service visit is crucial to customer satisfaction. At ServicePower, we are pioneers in the field of service chain optimization. We help our customers succeed by applying technology to effectively manage mobile field resources and deliver world class customer service.
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The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
GPS Fleet Management ROI: Hear How 20,000 Fleets Are Getting It Right
For many people in your position, ROI is the biggest hurdle to updating your GPS fleet management. You know that you'll see major improvements, but how do you prove it? Join our upcoming webinar to learn how.
How To Empower Field Workers And Increase Customer Satisfaction
Field workers are on the frontlines everyday dealing with a variety of issues, including — unfortunately — unhappy customers. Do you know how you could arm your field workers with solutions that will improve customer satisfaction? Listen in and learn how from Intel, TC Technology, and Motion Computing.
What Smart Business Leaders Don't Know About Field Service
As a field service leader, you already know why field service is so critical to your organization's success. But what about the rest of the company? Is your sales VP dying to hear how you can now debrief multiple products on a single work order? Does your CMO care that first time fix rates are up? Probably not, but they should, because the benefits of flawless field service go far beyond productivity and cost savings. In short, field service keeps your customers running, and your company growing and thriving.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.