Downloads

  1. Schindler Teams Up With Apple
    7/27/2015

    Schindler moves more than one billion people every day. To keep people moving safely and reliably, Schindler has equipped its workforce with mobile solutions powered by iOS and custom apps that allow access to important systems and data.

  2. Driving Transformation: Getting Your IT And Service Organization Set Up For Success
    7/23/2015

    Is your organization new to the cloud? New to field service automation? Not quite sure what the keys to success are? Join Allan Alexopulos, VP of Strategic Services, who will describe how to create a path to a successful deployment from the IT and Field Service perspective. Session topics include how to map executive level business objectives to operational success, creation of blueprints to save time and money and program and technical governance best practices to keep you out of the weeds.

  3. Achieving Peak Efficiency To Better Serve Your Customers With Best-In-Class Mobile Technology
    7/15/2015

    A true mobile office for maximum on-the-job efficiency.

  4. Scheduling Optimization In Your Asset-Intensive Service Organization
    7/9/2015

    Service organization leaders are tasked with balancing a wealth of responsibilities every day. They have to manage an optimal schedule for their service teams, have the right crews with the right skill sets lined up, and ensure that they are adhering to the service level agreements (SLAs) their organization has with its customers.

  5. IDCTechnology Spotlight: Video-Aided Remote Support Tools
    7/9/2015

    Field support and deployment specialists are often tasked with the most critical aspects of a customer's experience: the quick and proper installation of an asset and the ongoing support of the asset.

  6. Aberdeen Group Report: Video Collaboration In The Field - See The Path To Resolution
    7/9/2015

    Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts?

  7. B2M Eliminates No Fault Problem, Saves Customer $48,000 A Month
    6/29/2015

    “Why am I paying for all these devices to be returned when there is nothing wrong with them,” is often the customer response when a managed service provider (MSP) or manufacturer delivers a “No Fault Found” report on a repair order.

  8. Mobile Device Downtime Reduces From 22% To 3% With Analytic Software
    6/29/2015

    If there is one word any business would like to strike from its vocabulary it would be downtime. Regardless of the size of the operation, unplanned downtime kills productivity, shrinks the bottom line and damages customer and stakeholder relationships.

  9. Rebooting Problems Solved With Analytic Software
    6/29/2015

    “Have you tried rebooting?” It is arguably the most often asked question when talking with a mobile device help desk to resolve an issue. Many times, the minutes it takes to perform the task will take care of the problem. Other times, more has to be done -- along with other reboots.

  10. Plumbing Wholesaler Optimizes Mobile Deployment
    6/29/2015

    Optimizing supply chain processes and eliminating overhead costs are keys to business success. This is especially true in the intensely competitive wholesale plumbing supply industry which has been experiencing marginal growth and reduced downstream business over the past several years.

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