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  1. Live Streaming Video Helps Field Service Techs Offer Better Support And Improve Customer Satisfaction
    9/29/2014

    In an era where telecommunications companies face increased competition and serious problems with churn, customer satisfaction has never been more important – and field service technicians can play a key role in building customer loyalty.

  2. Live Streaming Video: Bringing Remote Experts Into The Picture To Solve Problems Faster
    9/26/2014

    A new mobile technology has emerged that dramatically improves the ability of individuals at the site of a problem to collaborate with, and receive support from, remote experts. Enterprise-grade mobile streaming of real-time video enables on-site workers to show remote experts the nature of a complex problem rather than struggling to explain it in words via a telephone call. The result is faster problem resolution at a lower cost.

  3. Brochure: Vidcie Live Video Assist
    9/26/2014

    In field service problems are plentiful, but the problem solvers are often in short supply.

  4. Vidcie Live Video Assist
    9/26/2014

    In field service problems are plentiful, but the problem solvers are often in short supply.

  5. Pennsylvania’s DOT Tackled An Infrastructure Inventory Project With Mobile Computing, GIS Tools, And Ultra-Rugged Tablets
    9/25/2014

    The country’s aging transportation infrastructure has received a lot of attention lately, with both states and the federal government launching projects to improve roadways and bridges. In order to effectively target these repair efforts, transportation agencies have to actually know just how many roads and bridges there are, and what condition they are in.

  6. How To Motivate Your Field Workforce By Using Mobile Apps
    9/23/2014

    If your field engineers are under the weather and need some motivation to be more efficient, then you can wake them up with helpful Mobile Apps that can make a difference in the service you deliver.

  7. Faster Time-to-Value: Industry-Specific Solutions For Optimized Mobile Workforce Management
    9/23/2014

    The priorities relating to mobile workforce management and customer service vary drastically from one industry to another. Differences in semantics, working practices, business processes, and terminology as well as variables specific to the business—such as culture and philosophy—require firms to deploy fine-tuned solutions that cater to their specific needs.

  8. How Utility Field Workers Are On The Roll With Mobile Workforce Management Solutions
    9/23/2014

    Across the Asia/Pacific region utilities are modernising in response to industry change, the desire to create customer focus and pressures to achieve cost and process efficiencies. Technology innovation across mobility, cloud and Big Data/analytics are creating new possibilities, and early steps are being taken towards the smart grid that will further drive change.

  9. The Next Generation Technician For Capital Equipment: Servicing Organizations And Their Customers
    9/23/2014

    Many industries rely heavily on high value capital equipment assets to perform core business functions effectively and profitably. These capital equipment industries include: Automotive, Aerospace & Defense, Construction & Heavy Equipment, Data Centers, Discrete and Process Manufacturing, Healthcare, Heating/ Ventilating/Air Conditioning, Industrial Controls, Mining, Oil & Gas, Semi-Conductors, Telecommunications, Test & Measurement, Transportation & Logistics, Utilities, and even the Public Sector.

  10. Using Achievements To Drive Change For Field Service
    9/23/2014

    Explore how using gamification can drive the change management process and deliver a better experience for your customers.

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