1. Crafting The Perfect Field Worker

    While the industry is focused on the technology of the smart grid, the human element is often left behind. But, the field worker is of very vital-importance to the reliability and sustainability of the grid infrastructure. So, while we buy new equipment for substations, we really shouldn’t neglect smarter, more effective tools for the fellow in the field. To keep up with the advanced systems, he needs advanced options, including specialized mobile solutions that help him communicate details on outages, productivity and assets.

  2. Mobilizing Oil And Gas: Crucial Considerations For Industrial Mobile Initiatives

    While oil and gas companies are battling rising competition, costs, and public scrutiny, their profitability and operational efficiency are increasingly impacted by highly constrained resources, equipment reliability, and policy changes.

  3. Mobile Backend-as-a-Service (MBaaS): 5 Key Considerations

    The mobile enterprise landscape is undergoing a dramatic revolution. As more enterprises begin to embrace a mobile-first strategy, the demand on the developer is growing exponentially. Now, not only are developers tasked with the challenge of creating high-quality, intuitive user experiences, but they must do so while working within the framework of a limited resource pool and a shortened development lifecycle.

  4. Mobile Apps For Field Service: Proven Strategies From Roll-Out To ROI

    Enterprises recognize that their field service organization is the primary point of contact for their customers and a key driver of business success. The field service team represents the face of the company, and is vital to building relationships, driving customer satisfaction, and often increasing revenue through cross-sell and upsell opportunities. Better service and efficiency from the organization leads to achieving operational excellence, and SLA compliance leads to better customer service. All of these benefits translate to differentiation in the market place.

  5. From Current Transformer To Customer Tablet: How To Give Your Utility A Digital Makeover

    It’s no secret that digital is having a major impact on enterprises in all industries. The shift to digital and mobile operations is transforming the way that companies do business, and utilities are no different. Over the past 12 months, there has been increased demand and traction for mobility solutions across the multiple channels within the public utilities industry as customers embrace mobile devices like cell phones, iPads and other devices to pay their bills, view energy usage and to stay informed about power outages and policies.

  6. 6 Steps To Smarter Mobile App Design And Development

    Mobile app usage is growing at a remarkably impressive rate. Industry figures predict the number of downloaded apps will rise from 57 billion at the end of 2012 to 254 billion by the end of 2017. But while these industry projections are impressive, it’s not just about the numbers. Alongside this increase in market size, users are placing a higher premium on app design and user experience. Of those billions of apps being downloaded, user engagement drops by 75 percent after the first usage. Simply put, users are often unimpressed.

  7. Mobile Needs A Four-Tier Engagement Platform

    Embracing mobile opportunities means embracing new set of requirements. Firms must deploy and continuously update their services, adapt to rapid change, and scale up to deliver great performance. Client devices consuming these services must dynamically compose these capabilities in near real time to create an outstanding user experience.

  8. The Power Playbook: Successful Management Of A Remote Workforce

    In today’s evolving service environment, competitive pressures increase daily, and new technologies are changing how service can be delivered and how customers expect it to be delivered. Whereas, in the past, service was viewed as a cost center, with little focus on customer satisfaction, training or productivity enhancements. These things can’t be ignored today because, often, that field tech is the only touch point with a customer after a sale.

  9. Field Force Automation: What Does The Future Of Field Service Hold?

    Deploying mobile apps for field service technicians has been a key initiative for enterprises in the last decade. But what are the next generation of technologies and tools you can use to create a competitive advantage? Join us to hear about the future of Field Force Automation, and how some up-and-coming solutions will build on the use of mobile apps to drive further value for field service organizations.

  10. Selecting A Dynamic Scheduling Engine For Field Service Management

    Companies considering implementing enterprise technology to optimize field service scheduling and management have a wide range of options, with a variety of software applications available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work.

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