1. A 20-year History: Putting Rugged Tablets To Work For Workers

    Twenty years ago – before WiFi, Google or the iPad - the first rugged tablet and notebook were introduced to the mass market. Both types of devices promised to enable industrial workers in sectors ranging from utilities, public safety, manufacturing, oil and gas, mining, construction and more to safely and securely compute in the field.

  2. Enhancing Field Service Productivity By Meeting The Evolving Communication Needs Of Today’s Field Service Workforce

    As the pace of business accelerates, the productivity of your field service workforce and the success of your organization is dependent on their ability to connect with the people, information and applications needed to do their job. The key to productivity is an enhanced level of connectivity, one that provides field service workers with seamless voice and data communications whenever and wherever needed. In the drive to increase productivity, many of you have deployed mobile field service management applications to automate functions such as work order, scheduling and asset management for technicians in the field.

  3. Leading Mexico Rail Operator Mobilizes Smart Logistics Systems With Rugged Tablets

    Proven tablet PC technologies provide perfect platform for implementation of award-winning business applications.

  4. Understanding Your Risk: The Top Mobile Security Issues Decoded

    Cyber security is a top priority at every company as threats proliferate and the cost of a data breach continues to increase. According to the 2015 Cost of Data Breach study from the Ponemon Institute, between 2014 and 2015 the cost of a data breach due to malicious or criminal attacks increased from an average of $159 to $170 per record, with an average total cost of $3.79 million.

  5. Rugged Mobile Computing Redefined: How To Maximize Business Efficiency With Modern Solutions

    For mission-critical field applications, mobile computing solutions are a key part of ensuring that employees at the very edge of the enterprise can maintain their productivity whether they are in a vehicle, working at a re- mote customer site, or repairing equipment in harsh weather conditions.

  6. Taking Mobility To The Next Level: Put Your Focus On The Customer Experience

    Mobile computing solutions are increasingly ubiquitous in the enterprise field service space, not only because technology enables field workers to do their jobs more effectively and efficiently, but also because companies are focusing on how mobile computing solutions can be used to improve the overall service experience for their customers. Mobile computers and applications have also become cost effective and easy enough to use that even smaller service organizations have embraced the technology.

  7. What Does The Next-Generation Of Field Mobility Solutions Look Like?

    Mobile solutions for field service are constantly evolving, with new devices, operating systems, software features, wireless options, and other technologies emerging with increased freque ncy. Field service organizations (FSOs) are faced with an expanding array of choices that they have to carefully match to their own operational requirements while ensuring greater levels of service for their customers.

  8. Lane Plumbing And Heating Saves 20 Hours A Week On Payroll

    Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.

  9. Maximizing The Potential Of Every Field Service Interaction: Keeping Your Most Important Stakeholders Happy

    Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention? 

  10. Overcoming Obstacles To Achieve Service Operational Excellence

    Despite the declared ambition by global manufacturers - of all sizes and industries - to evolve their business models in order to deliver profitable outcomes-based service offerings (also known as Servitization), there is a growing undercurrent that moving beyond early phases of service transformation has proven difficult or impossible.