Downloads

1. Richer Sounds Relies On Field Management Platform To Support Its Customer Commitments
   6/19/2013

   Historically known for selling budget audio equipment in a ‘pile it high and sell it cheap’ fashion, in more recent years, Richer Sounds have responded to a shift in the electronics retail market and expanded their range to encompass plasma and LCD TV’s. 2007 and 2008 also saw the launch of ranges of audiophile hi-fi, multi-room and high end home cinema separates, now with most stores having home-styled demonstration rooms.

2. The True Cost of Customer Service
   6/17/2013

   Customer service is a term used when describing the level of support a company delivers to its customers. For too many people—and businesses—the term conjures up horror stories of late or missed service appointments, poor performance, and multiple call-backs before the problem was fixed or the service delivered. Poor customer service results in lost customers and lost revenue. Good customer service increases customer satisfaction and retention and results in higher service margins.

3. Are Your Drivers Putting Safety First?
   6/17/2013

   Universal Protection Service, a division of Universal Services of America, uses a Trimble telematics solution for its fleet of 66 vehicles that install and maintain security solutions. Within weeks, the company noticed that it had reduced speeding by 80 percent and avoided speed-related crashes.

4. Brochure: In-Vehicle Computing Solutions
   6/12/2013

   Capitalizing on the culmination of Motion’s 12+ years of experience developing mobile technology for business, Motion In-Vehicle Computing Solutions have safety, space and ergonomics in mind.

5. In-Vehicle Computing Solutions
   6/12/2013

   Capitalizing on the culmination of Motion’s 12+ years of experience developing mobile technology for business, Motion In-Vehicle Computing Solutions have safety, space and ergonomics in mind.

6. ESI Relies On Field Management Platform To Support Its Growth
   6/12/2013

   To help facilitate growth within the organization, ESI began the deployment of ServicePower dispatch and claims systems. These provided essential tools to help ESI manage and track the status of warranty and service requests and provide the interface for both end-user and OEM service/parts request tracking.

7. Reliable Mobile Printing Solutions For Route Accounting
   6/12/2013

   Relationships between food, beverage, snack and dairy distributors and the retail customers they serve are often fragile and extremely time sensitive. To improve accuracy, deliver goods faster on-time every time, reduce shrinkage, manage inventory, serve more customers in a day, reduce handwritten errors and improve cash flow, most distributors have switched from the old standby of pen and paper to highly automated systems that include handhelds with application software and mobile printers.

8. Reliable Mobile Printing Solutions For Field Service professionals
   6/12/2013

   Companies providing field service have traditionally used a multi-step process – dispatching field techs from a central office to a customer site with work orders, instructions and other paperwork for that day; documenting the work they performed by handwriting on multi-part forms; leaving a copy with the customer; and often generating receipts for customer payments. At the end of their shift, techs would return to the central office to drop off their paperwork.

9. Reliable Mobile Printing Solutions For Public Safety
   6/12/2013

   Accurate, timely distribution of data and creation of enforcement materials in the field is a necessary function of professionals in public safety. For many years these professionals had to rely on radio communications alone for receipt of critical information they needed to do their jobs, and on handwriting for summons, citations, and other documentation they needed to issue.

10. Reliable, Full-Page Mobile Printing Solutions For Insurance
    6/12/2013

    Sales agents and claims adjusters traditionally relied on capturing and reporting data by handwriting on multipart and other forms, often with a less than professional copy left with the customer or faxed to them later. The completed forms were then transcribed into printed documents generated in the office and printed copies were sent back to the customer. This posed multiple problems: data capture errors in the field; transcription errors caused by handwriting variations; customer dissatisfaction from the lag times in data processing and generating printed responses; and the cost, distribution and resupply issues of multipart forms.