Downloads

  1. What Is The Next Phase Of Service Innovation?
    7/28/2016

    As service has grown in importance as a source of revenue and a key driver of customer loyalty, customer expectations of service delivery have increased. It is no longer enough to merely deliver quality service in a timely manner. Service organizations have to do more than simply keep costs low and maintain market share.

  2. 2016 GPS Tracking Purchasing & Implementation Guide
    7/27/2016

    Fleet management professionals are leaning on reliable technologies, such as GPS fleet tracking, to help them solve their most difficult business challenges. According to CJ Driscoll & Associates, a leading telematics marketing and consulting firm, about 6.8 million fleet vehicles, heavy equipment, and other assets in the U.S. are equipped with GPS fleet management systems. The number of vehicles and assets equipped is expected to grow over 15% per year through 2016 .

  3. Texas Turf Management Uncovers The Hidden Costs Of Doing Business
    7/27/2016

    Texas Turf Management is a full-service commercial landscaping company in Houston, Texas specializing in customized maintenance plans and irrigation installation. With an acute attention to detail, craftsmanship, and customer service, Texas Turf Management has been operating for over 15 years and now maintains a fleet of 15 vehicles.

  4. iOS-based Form Solution Transforms Pesado Energy Services Operations And Significantly Improves Productivity
    7/21/2016

    PronotForms saves over $250,000 in administration costs at Pesado Energy Services with a mobile solutions that changes the way they run their entire business.

  5. Digital Transformation And Enterprise Service Management: What's Next?
    7/20/2016

    Digital transformation has moved the service sector from the periphery of enterprise operations (i.e., a necessary cost of doing business) to an increasingly pivotal role as a profit center, revenue stream and competitive differentiator in terms of customer satisfaction. How?

  6. Service Scheduling: Migrating from Manual Schedules To Totally Optimized Scheduling
    7/20/2016

    Service organizations with a mobile workforce use a variety of scheduling solutions for field service scheduling on a scale ranging, from completely manual to totally optimized. While transitioning to a fully optimized solution takes effective change management and investment, the benefits can be an organization's differentiating factor.

  7. How To Benchmark Service In A Customer-Centric World
    7/14/2016

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

  8. Key Trends Shaping The Future Of Field Service
    7/12/2016

    With customer satisfaction the top metric for success in field service, leading organizations are increasingly equipping their teams with insights to make revenue-generating decisions in real-time.

  9. The Criticality Of Fleet Safety
    7/1/2016

    Join us on-demand as we provide a sneak peek of a special report we have coming out in our July issue. We’ll discuss the cost of ignoring fleet safety, the key pillars of a fleet safety strategy, how technology plays a role in fleet safety, and tips for making sure your drivers are engaged and on board.

  10. Empowering Enterprise Mobility With The Rugged Device And Push-To-Talk
    6/27/2016

    For nearly a century, Push-to-Talk (PTT) technology has been utilized in the private and public sectors to facilitate mission-critical, two-way communications. Traditionally conducted over Land Mobile Radio (LMR) networks, PTT facilitates instant walkie talkie-style communications between organizational users across a specified geographic footprint.