Downloads

  1. The Digital Wrap: Using Service Activities To Create Online Impressions
    8/26/2016

    Let’s examine why you wrap your trucks and vans with logos, brand promises, and contact information even when it can cost anywhere from $1,000 to more than $5,000 per vehicle. The answer is simple: as your techs deliver service you want both current and prospective customers to see your brand in your service area. Ideally the logo and the brand promise are memorable, and the simple act of delivering service yields future service opportunities.

  2. Don’t Get Ubered: Focus On The Customer Experience Instead Of On Your Internal Operations
    8/26/2016

    Ubered – verb – to kick the crap out of something using a computer. To beat someone in any game without them barely having a chance at winning. — from the online Urban Dictionary. If you were to eavesdrop on a management meeting at a taxi company back in 2010, you probably would have overheard a series of questions about improving operating efficiency:

  3. Video In Field Service: Opportunities, Challenges, And Tips For Success
    8/25/2016

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

  4. Datasheet: Managed Tablet Solution: The Answer To A More Efficient Mobile Workforce
    8/24/2016

    The end-to-end solution making tablets work for business.

  5. Managed Tablet Solution: The Answer To A More Efficient Mobile Workforce
    8/24/2016

    The end-to-end solution making tablets work for business.

  6. Process Reviews Drive Better Business Performance
    8/22/2016

    As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.

  7. The “New” Field Service Technician: Cool, Calm, And Connected
    8/16/2016

    Continuing advances in technology, empowered by the proliferation of Cloud-based solutions and the Internet of Things (IoT), have led to a “new” breed of field service technicians that have more power, more responsibility – and more pressure – placed on them than ever before. However, if deployed and support- ed properly, there are really not that many downsides to the equation – mainly upsides for both for the field technicians and the companies they work for, as well as for the customers they serve.

  8. The Industrial Internet Of Things And The Performance-Based Or Outcome Economy
    8/15/2016

    When we think of the Internet of Things or connected products, we tend to think of our hyper-connected world of gadgets, whether it be smart phones, refrigerators, or toothbrushes that appear to have non-essential and cool product features for the technophile.

  9. Datasheet: xTablet T8650 Rugged Tablet With 3D Camera
    8/12/2016

    The xTablet T8650 lets mobile workers be more productive throughout the work day, not just because it's a rugged device, but because the features and functions available make it one of the most robust Windows tablets on the market today.

  10. xTablet T8650 Rugged Tablet With 3D Camera
    8/12/2016

    The xTablet T8650 lets mobile workers be more productive throughout the work day, not just because it's a rugged device, but because the features and functions available make it one of the most robust Windows tablets on the market today.