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  1. B2M Eliminates No Fault Problem, Saves Customer $48,000 A Month
    6/29/2015

    “Why am I paying for all these devices to be returned when there is nothing wrong with them,” is often the customer response when a managed service provider (MSP) or manufacturer delivers a “No Fault Found” report on a repair order.

  2. Mobile Device Downtime Reduces From 22% To 3% With Analytic Software
    6/29/2015

    If there is one word any business would like to strike from its vocabulary it would be downtime. Regardless of the size of the operation, unplanned downtime kills productivity, shrinks the bottom line and damages customer and stakeholder relationships.

  3. Rebooting Problems Solved With Analytic Software
    6/29/2015

    “Have you tried rebooting?” It is arguably the most often asked question when talking with a mobile device help desk to resolve an issue. Many times, the minutes it takes to perform the task will take care of the problem. Other times, more has to be done -- along with other reboots.

  4. Plumbing Wholesaler Optimizes Mobile Deployment
    6/29/2015

    Optimizing supply chain processes and eliminating overhead costs are keys to business success. This is especially true in the intensely competitive wholesale plumbing supply industry which has been experiencing marginal growth and reduced downstream business over the past several years.

  5. Revolutionizing Support Interactions With Video
    6/25/2015

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and environmental issues.

  6. Remote Video Solution Helps BCG Systems Provide Rock-Solid Support
    6/25/2015

    BCG Systems, an IT solutions provider based in Ohio, prides itself on its ability to offer its customers rock-solid support. Those customers are small to mid-sized businesses, throughout the US and beyond, whose employees rely on Microsoft Office 365, NetSuite and other productivity applications to get their jobs done.

  7. LogMeIn Rescue Lens: Let The Camera Do The Talking
    6/25/2015

    In March 2015, LogMeIn announced the release of Rescue Lens, the latest edition to its Rescue remote support service portfolio. Lens allows a real-time video stream between technicians and end-user customers via their Android or Apple smartphone cameras to quickly identify technical issues that may otherwise be difficult to describe over the phone.

  8. Datasheet: Rescue Lens
    6/25/2015

    With Rescue Lens, LogMeIn Rescue’s got a whole new pair of eyes.

  9. Rescue Lens
    6/25/2015

    With Rescue Lens, LogMeIn Rescue’s got a whole new pair of eyes.

  10. Tough Tablets: Choosing Rugged Tablets for Your Mobile Workforce
    6/24/2015

    Tablet PCs have become the mobile device of choice for today’s field workforce. Tablets enable enterprises to ensure data is collected, processed, and entered into a central IT system without delay – keeping all types of mobile workers connected and efficient. But when it comes to tablet selection, there are many points to consider in selecting the best fit for your mobile workforce.

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