1. Service Analytics: Insight Into Field Performance

    The service lifecycle continues to become more complex as we connect to more people globally, machines get smarter, and while our attention spans shrink. This transition has impacted both our professional and personal lives.

  2. The Impact Of Measuring Driver And Vehicle Behavior

    Data has many meanings. Virtually any business that has invested in a GPS tracking solution can track the location of their vehicles by pinpointing them on a map. But times have changed.

  3. Best Practices To Master The Current Trends In Field Service

    More organizations globally are viewing Field Service as a profit center rather than a cost center. Customer satisfaction is the measure of success and first-time fix rate is being closely scrutinized. But what are the right metrics that will help you to know how your organization stacks up and help measure improvements? How do organizations successfully move from cost-cutting to profit maximization?

  4. The Importance Of Communication With Field Workers

    Knowledge is power – especially for field service technicians on job sites. An organization’s ability to communicate and share knowledge with its field workforce and deliver on time services is the key to retaining customers. Mobile content enablement platforms help improve field team performance, which increases productivity and profitability.

  5. Effectively Manage Your Insurance Field Adjuster Team To Increase Efficiency And Customer Satisfaction

    By virtue of its nature, insurance interactions usually include policyholders unhappy with paying for something that might never be used, and in a less than positive state of mind when it is needed. What can insurance companies do to increase sales and retention? They cannot differentiate on price alone in this competitive market.

  6. The Emerging Workforce In The Field: Tech-Savvy To Technician

    Will your workers stay with your company forever - probably not. Unfortunately, the vast majority of companies wait until it is too late to address this lurking problem.

  7. Drive Safety Improves Driver Habits At Eaton

    Eaton Sales & Service LLC is an industry leader in servicing state-of-the-art petroleum equipment. From its nine Rocky Mountain locations, Eaton maintains an extensive client roster of major oil companies, big box retailers, grocery store chains and independent retail fueling facilities in five states – Wyoming, Colorado, New Mexico, Utah and Arizona.

  8. ATS Thwarts Theft And Reduces Fuel Expenditures With Trimble Fleet Management

    Atlantic Tower Services, is an Orlando, Fla.-based full-service installation, maintenance and repair provider of communications towers and cables. Long-term customer relationships don’t just happen; they require delivering quality service fast and efficiently. As ATS grew rapidly, so did its challenges in achieving that goal. That’s when the company decided it needed a GPS-based fleet management system.

  9. Shortage Ahead? Conquer The Challenges Of Talent Management In Field Service

    The looming shortage of talent for today’s field service roles is real.  Organizations globally are recognizing the critical role field service professional’s play when it comes to growing revenue and building closer relationships with customers.  The days of simply being able to fix broken things have passed.  This evolution of the role, coupled with the demographic realities of experienced technicians reaching retirement age, has made talent in field service a top of mind issue for business executives.

  10. Supporting Your Field Service Organization Through New Technology

    The results from Strategies For GrowthSM’s (SFGSM) 2014 Field Service Management Benchmark Survey reveal that Field Service Organizations (FSOs) aspiring to attain Best Practices do not merely look at outcomes, like improving the bottom line, or increasing customer satisfaction; they also look at ways in which to identify the root causes of major problems and leverage process improvement opportunities through the implementation of effective technologies and tools to support their resources both in the field and in the front and back offices that support them.

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