Downloads

  1. The Mobile Knowledge Worker And The Connected Commercial Vehicle Of The Future
    5/24/2016

    The commercial telematics, fleet management, mobile work force, and resource management industries continue to experience strong growth fueled by addressing new segments and verticals, expanding into new regions, and adopting more scalable technologies such as cloud and converged devices.

  2. It’s Not Just All About Field Service Management; You Also Need To Build Warranty Management Into The Mix
    5/20/2016

    Finally, a solution for managing all of your field service operations in house. From warranty claims to managing 3rd party networks, ServiceOperations provides you with complete visibility, giving you the power to control all of your field service processes.

  3. Why Prevent When You Can Predict? Affordable PdM Has Arrived
    5/18/2016

    Many facilities managers use Preventive Maintenance (PM) to reduce losses from unforeseen downtime. While helpful in managing regular inspections and keeping up on maintenance, PM is fundamentally still a run-to-failure approach. It  attempts to extend runtime as long as possible, while hoping to catch failures in time to schedule repairs. Failures are just minimized to the point of being palatable.

  4. Focus On Field Service Processes To Overhaul Profitability
    5/13/2016

    Field service is the lifeblood of companies like United Subcontractors Inc. (USI).  And, like you, USI is always looking for ways to make its business more efficient, profitable, and effective. Join us as we discuss live with Jim Liverseed of USI the ins and outs of how the company is tackling field service profitability.

  5. Field Service Asset Management: It’s Time To Automate The Field Force
    5/12/2016

    Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently.  This prevents the true gains of an effective system from being realized.

  6. Field Service Tech Stack: Automation Is Critical To Boosting Productivity And Increasing Revenue
    5/5/2016

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and tools to understand and track customer behavior and sentiment. Field services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. 

  7. Mobility In The Field Services Industry
    5/5/2016

    Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions. As a result, efficiency is a key focus. Customer satisfaction is another major focus, particularly for the regulated utilities. The pressure on efficiency means that there is an increasing focus on worker productivity. The use of mobile technology and applications can deliver significant productivity improvements by enabling the workforce to do more work faster, and in real time, and to have continual access to critical information. 

  8. Supporting The Internet Of Things
    5/5/2016

    By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyperconnectivity will generate $2.3 trillion in revenue by the year 2025. It’s called the Internet of Things (IoT), and while this rapid expansion will undoubtedly present new support issues, it will also present an opportunity for internal support and their vendors' external, customer-facing support to cooperate formally to benefit a business's end users.

  9. The Variable Workforce Model: An Optimal Solution For Dealing With Field Service Uncertainties
    5/5/2016

    Effectively managing the peaks and valleys in field service demand is one of the greatest challenges facing managers and executives across a broad array of market segments (e.g., IT, Telecom, Medical, etc.) within the High-Tech Service Industry. Indeed, since its early days, service executives within the computer and telecommunications industry turned to part-time employees and subcontractors to augment their staffing needs.

  10. The Quantum Leap: Schedule Optimization Of The Future
    4/21/2016

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.