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The Age Of The Real-Time Service Enterprise

Integrated Solutions Magazine

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Description

In the past five years, service organizations have evolved from having little to no contact with technicians in the field, to communicating with them using cell phones and other mobile devices. More and more service companies deliver schedules electronically to technicians' handheld devices and, as the day progresses, the companies receive reports of technicians' jobs status. Used with permission from Integrated Solutions magazine

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