How To Create Superior End User Experiences

By Gary Delancy, Data Systems International

Chances are good that if you're reading this article, you are involved in a mobile initiative within your organization. You've probably read countless articles and analysts' reports by now, and you've concluded as most organizations have that enterprise mobility is imperative to business innovation, growth, and profitability.

You have also probably gathered from multiple sources that the most common reason cited for struggling or failed mobile initiatives is lack of end user acceptance. The best technology in the world won't do your organization any good if end users don't use it, either because they don't understand the value of changing their ways or because it's too complex.