Why First Time Fix Rates Don't Reflect Customer Satisfaction

Did you know that the way organizations provide service is often not in tune with customer expectations? That’s according to Aquant’s recently-released 2022 Service Intelligence Benchmark Report, which reveals that one in every four service jobs requires at least one repeat visit—even for companies with an average FTF rate!

Join Aquant and Hologic for an exciting and interactive on-demand webinar. We’ll reveal:

• 2022’s service performance benchmarks, based on more than 6 million work orders
• The opportunities and limitations of gauging your service organization’s effectiveness using average KPIs 
• Hologic’s transformation plan, which hinges on unlocking service insights that go beyond KPIs to understand the true cost of service and barriers to success 
• Strategies to empower your whole team (new hires and veterans) to deliver exceptional customer experiences with data-driven experiences