Web-Based Field Automation To The Rescue

By Brian Albright, Field Technologies magazine

This restaurant franchise operator has improved labor and work order tracking, and eliminated hours of data entry using Web-based field service software.

Managing technicians and keeping track of work orders are challenging, even for companies with relatively small service operations. Exceptional Restaurants, a Georgia-based restaurant franchise operation, used to outsource its maintenance and service needs to outside contractors, but managing work orders manually was complicated and inaccurate. When the company brought its maintenance operation in-house, the work order management problems persisted until a mobile field service solution helped streamline the process.

Exceptional Restaurants, based in Buford, GA, operates 38 franchise restaurants in the Atlanta area, including familiar brands like Taco Bell, Pizza Hut, Sonic, and KFC. The company’s centralized maintenance department services all of those locations using a team of four technicians along with a few outside vendors.