Visibility Drives Service Improvements

By Brian Albright, Field Technologies

Field service automation helped this landscaping company save nearly $40,000 in payroll in its first year of deployment.

The combination of mobile workforce management and location data doesn’t just help make a field force more efficient. These solutions also provide unprecedented levels of visibility to managers, which enables them to better manage their employees remotely.

Nature’s Request is a landscaping company based in Pelham, AL that services customers in Mississippi, Georgia, Louisiana, Tennessee, Virginia, and southern Illinois. The company has deployed a mobile workforce management solution that provides visibility into landscape maintenance crew activities across multiple states and has improved owner Mike Thomson’s ability to manage his remote workforce. Doing so saved the company nearly $40,000 in the first year of the deployment and enabled additional savings even as the company has continued to expand its business.