Trilogy Keeping Customers Comfortable With Cloud-Based Real-Time Mobile Communications From ClickSoftware

Australia HVAC service providerchooses ClickSoftware’s cloud-basedsolutions to deliver exceptional service while streamlining operations

Recognizing the strategic role that enterprise mobility plays in enhancing field force productivity and communication, Trilogy Services has turned to ClickSoftware Technologies Ltd., to balance the need to provide excellent customer experience while increasing the efficiency of its national mobile workforce.

Using an integrated suite of ClickSoftware cloud solutions, Trilogywill intelligently plan and execute effective service for customers of its industrial heating, ventilation and air conditioning (HVAC) business, resulting in increased real-time visibility, control and productivity of the field service force while enjoying significant time and cost savings.

“ClickSoftware’s robust and flexible cloud-based solution will deliver  an always-on connection to our field force, allowing Trilogyto make real-time decisions as business needs change and arms us with the mobile technology that will differentiate our level of service,” saidMark Williamson, CEO of Trilogy.  “Following the Trilogy roll-out, the company will also deploy ClickSoftware in the New Zealand business unit, Cowley Services, during the first half of 2014.”

After completing a quick cloud implementation, Trilogy will benefit from ClickSoftware’s scheduling and mobility solutions by:

• Improving customer servicethrough real-time mobile connectivity
• Increasing productivity of field workers by prioritizing and optimizing scheduling
• Providing business-wide visibility for management, field staff and back office employees
• Reducing billing cycles with more accurate information gathered in real-time from mobile devices

Trilogy will provide its field technicians the flexibility to access the same ClickSoftware solution using a variety of mobile devices and platforms, which field technicians can use for everything from accessing maps and driving directions, to health and safety compliance checklists on site. ClickSoftware’s device agnostic approach supports the growing trend toward enterprise BYOD (Bring Your Own Device).

“Our clients have a choice. Whether delivered in the cloud, or installed on site, the service industry knows ClickSoftware’s solutions leads to faster customer responseand efficient allocation of field resources across the territories,” said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. “ClickSoftware’s expertise working with global services organizations will enable Trilogy to improve and track performance, and further strengthen their position as the leading HVAC and refrigeration maintenance business in Australia.”

About Trilogy
Trilogy Services is a national provider of commercial and industrial HVAC and Refrigeration solutions across Australia. Our core service offering includes HVAC design and installation, servicing and maintenance as well as 24-hour emergency breakdown assistance.

With a field force of 200 qualified technicians located across 13 branches, Trilogy has the capability and capacity to provide clients from a variety of industry sectors with tailored solutions to optimize and maintain their HVAC assets.

Operating with a customer centric approach, our solutions are driven by the needs and requirements of the clients first and foremost.Our services are engineered to provide our clients with increased asset lifecycle visibility and management, giving them greater control over operating costs and resource planning. For more information, visit www.trilogyservices.com.au.

About ClickSoftware
ClickSoftware is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, visit www.clicksoftware.com.