Top iPhone And Android Apps For Field Service Efficiency

1. eWO Plus! Work Order Generator

Ratings: 4 stars with 3 ratings (Android)

eWO Plus! Work Order produces professional work slips for HVAC, telecom, aviation inspection and other field service workers. The app's greatest strength is ease of use and instant export to PDF function. Users can easily customize the work slip with their own logos, address and contact information. Also, a signature tool allows the client to sign right on the phone or tablet screen.
 

2. DispatchTrack Field Operations

Ratings: 5 stars with 39 ratings

This easy-to-use mobile tool feeds work status updates into the software so it can be managed and tracked from the office. Instead of manually plotting routes, the dispatcher uses a GPS-enabled drag and drop map to deliver optimal driving directions based on the technician’s location.

DispatchTrack comes with a credit card swiper and two survey options.
 

3. vWorkApp

Ratings: 4.5 stars with 19 ratings (Android) and 3 stars with 11 ratings (iOS)

The Web-based vWorkApp software syncs instantly with technician mobile apps for streamlined dispatching and work tracking. A GPS tracker that helps dispatchers assign jobs based on technician location. Each smartphone or tablet that downloads the mobile app shows up on the Web software map as a blue dot that moves in real-time with the worker’s location.

The dispatcher can then drag and drop jobs from a “not assigned” list onto the schedule. Instantly, the corresponding technician receives an alert to their mobile app that they have a new job. Once the worker hits the “accept” button, the job will change status in the Web software. The mobile app also records the time and location stamp as the technician moves through the different job milestones: accept job, arrived at customer location, rendered service, payment received.
 

4. GeoOP

Ratings: 4 stars with 14 ratings (Android), 3.5 of 20 (iOS)

GeoOP is perfect for smaller dispatchers with two to 100 workers in the field. The GeoOP mobile application works in concert with the company's cloud solution for managing jobs, quoting, tracking time and materials, invoicing and inventory control.  The home screen mimics the Facebook mobile app, providing immediately familiar navigation. The technician can scroll through jobs by location, or by recently viewed or completed jobs. The user can also hit “all” and scan through all their activities, similar to the Facebook news feed.

Users can add notes to each job in a variety of formats, including audio, photos, texts and attached files. The data is instantly backed up to the software and can be compiled in reports and exported.
 

5. FieldOne Mobile

Ratings: 3.5 stars with 16 ratings (Android), 3 stars with 9 ratings (iOS), 5 stars with 7 Software Advice ratings

The mobile application can accommodate hundreds of field workers and includes all of the standard service functions such as work order management, invoicing and schedules. The welcome screen for the app looks and feels like common smartphone homescreens, so usability is highly intuitive.

An integrated time clock feature allows workers can “punch” in and out from their mobile phones, so you can better track hourly-paid workers. Technicians can also search part inventory and record materials for better inventory management. Each technician only sees the information that is relevant to the job, including step-by-step prompts for completing the work.
 

6. Synchroteam

Ratings: 4 stars with 3 ratings

Synchroteam utilizes a clean user interface. Mobile app users can easily scan through the day’s activities at a glance with jobs distinguished by color code and simple text indicators. Once the technician clicks on a job, they are taken to another easily scannable screen with address, description and contact information. The app is backed by Web-based software that dispatches, schedules, maps and compiles reports from job notes collected in the field.
 

7. doForms

Ratings: 3.5 stars with 94 ratings (Android), 5 stars with 25 ratings (iOS)

DoForms’ biggest advantage is customization. Users can easily create unique forms for dispatching, work orders, inventory, workflow or expenses with no programming required. Technicians can also attach video, audio and images to forms. Users can also scan inventory barcodes and sketch notes on top of photos. The worker could, for example, call out something in the image by drawing a circle or an arrow.
 

8. TeleNav Track

Rating: 3.7 stars with 112 ratings (Android), 3.5 with 80 (iOS)

TeleNav marries dispatch and mobile workforce management with cost-saving features. For example, the mobile GPS function not only monitors location, but also driving behaviors. Users can monitor whether the technician speeds, idles excessively or follows an inefficient route. This information helps dispatchers identify waste, correct the problem and reduce fuel costs. The worker also sees their driving behavior from the mobile app. The route summary shows their average speed by street and identify possible delays. We liked the clean navigation screen that flags new activities with red indicators, so technician immediately sees jobs that require immediate action.
 

9. aCar

Ratings: 4.5 stars of 13,974 ratings (Android)

ACar is heads and shoulders above its peers regarding downloads, shares, reviews and ratings. This application is suited for the one-man independent field service contractor who needs to track fuel and other vehicle-related expenses. The app can track several vehicles and provide statistical reports, reminders and automatic data backup. A pro version ($5.99) can also export data to spreadsheets and import data from other sources, among other functions. Users talked about the app’s intuitive interface and fantastic customer service.
 

10. WAY GPS Phone Tracking

Ratings: 3.8 stars of 3,886 ratings (Android)

WAY GPS Phone Tracking was the most reviewed and Google+ shared GPS tracking application I discovered. The tool allows field service companies to easily and discreetly track fleet vehicles. The application doesn’t show up on the user’s phone in the form of an icon–it runs in the background–but the office manager can log into an online portal and instantly see all field employees’ location on a map. Location can be tracked in real-time, by day, or from a previous day. It’s insanely easy to use and set up.
 

11. MobileBiz Pro

Ratings: 4.7 stars of 317 ratings (Android)

MobileBiz Pro doesn’t require a subscription to any other software. The application boasts an impressive 4.7 rating and has a large number of social shares relative to the number of downloads. The company describes the application as a feature-rich sales and billing “must-have” for any small business that invoices in the field.  It supports local taxes, currency and date formats. It also tracks customer balances, invoice cost and profit. It comes with built-in reporting, customizable templates and receipts. Users complemented the professional-looking invoices and quotes. It’s an affordable alternative to field services companies that don’t require complex scheduling or dispatching.