The Value Of Video In Field Service

By Brian Albright, Field Technologies magazine

Video collaboration tools can help mobile worker-centric organizations save money and time.

Technologies such as FaceTime and Skype have changed the way people communicate. By combining video and voice, users can add another dimension to their conversations; you can show and tell at the same time. Field service and other mobile worker-centric organizations immediately saw the utility of giving technicians a visual tool that could be used for tech-to-tech collaboration and diagnostic assistance.

Enterprise-grade solutions soon followed. “This occurred because so much of field service work is based on reactive usage models; technicians do not consider video until they really need it, but when they do, it has to be accessible, on-demand, and on-the-go,” says Romulus Pereira, CEO of Vidcie. “With enterprise- grade solutions emerging that allow technicians in the field to stream live video to remote experts anywhere in the world, we anticipate that streaming video in the field service arena will grow rapidly.”