06.07.23 -- The Magical Power Of Agile In Field Service, Work & Asset Management

With the power of automation, AI, and real-time data, you can bring efficiency to your frontline. See how GE Appliances uses Salesforce Field Service to deflect truck rolls by 10%.

With the Next-Gen FSM Platform 2023 Wave Two release, OverIT reacts fast to customers’ needs, helping organizations expand FSM capabilities with innovative features and manage mission-critical operations in linear asset industries.

A strong maintenance program combines both maintenance planning and scheduling to help a company ensure equipment is in proper working order, anticipate breakdowns, and maintain reliability in customer relations.

Businesses within the field service ecosystem are undergoing significant changes across their people, processes, and technology. They are being pushed to modernize their operations from the back office to forward-facing customer service. To explore some of the major shifts taking place, we got a chance to catch up with Michael Israel, head of field service evangelism for Zuper, a leading solutions provider, to scale and modernize fast-growing field service organizations. Michael has spent a significant portion of his career as a strategic consultant to field service organizations and has witnessed firsthand how things have evolved.

Agile helps teams focus on the desired outcome and aligns customer feedback and business objectives with the work being done. Essentially, it connects strategy with execution to improve agility and efficiency.