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By Ivan Moore, Apps Associates | Just because you have access to artificial intelligence or automation capabilities does not mean you are using them efficiently or effectively. |
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The Customer-Centric Edge: Executive’s Guide To Superior Field Service | Submitted by Global Partners Training | This e-book provides practical information, examples, and ideas to managers and employees of field service organizations concerned about the increasing lack of soft skills among their people and the impact it has on their people’s success and on the success of their organization. We do this by describing how technology companies have leveraged the new soft skills of their technical service people to deliver results in these areas and providing examples of such tools. |
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Under The Hood | Submitted by Panasonic Corporation of North America | To effectively compete and provide a high level of service in today’s equipment and vehicle repair markets, service bays must provide technicians with advanced, rugged mobile technology that will allow them to diagnose problems correctly, whether in the shop or in the field. |
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