For organizations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimized scheduling solution. The goal is to arm the reader with enough information, and the right information, to choose the most optimal solution and to prepare for the implementation of that solution.
The Dynamic Nature of Service Delivery
The scheduling of field resources is an immensely varied and complex problem to solve. Within one company there can be many different types of field resources, work types, shifts and customers. For instance, within one organization you could have all of the following situations (and more):