Strive For Optimal Field Service Efficiency

By Brian Albright, Field Technologies

Toshiba Global Commerce Solutions has cut travel time between calls by 10 to 15 percent, reduced its insurance bill, and improved first-time fix rates.

Vehicles are among the most expensive assets held by field service organizations. In addition to the up-front cost of the vehicles and the cost to fuel and maintain them, they typically hold thousands of dollars in valuable parts, inventory, and tools. Optimizing the use of those vehicles can have a big impact on profit margins.

Toshiba Global Commerce Solutions, which supplies point of sale (POS) hardware, software, and services to retail customers, has leveraged a GPS-based fleet management solution to provide real-time visibility into its fleet operations. As a result, the company has cut travel time between calls by 10 to 15 percent, reduced its insurance bill, and improved first-time fix rates.