Strategies For Optimal Outsourcing

By Michael Blumberg, president,Blumberg Advisory Group, www.blumberg-advisor.com

Taking steps to mitigate common outsourcing pain points will ensure success.

Outsourcing of field service technicians is a strategy that companies have relied on for decades. The reasons companies outsource field service work are varied and range from an objective to reduce operating expenses to a desire to expand geographic coverage in remote or “white space” areas, a requirement for agility in selected markets due to fluctuating service demand patterns, and a need to access skill sets to support new service revenue growth opportunities.