Q&A: Tips For Hiring New Field Service Talent

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Christopher Dann of Durst Image Technology about the talent issue facing field service.

The field service industry is facing a huge challenge right now: the aging workforce and volume of technicians reaching retirement age. This shift raises a host of questions that many of your peers are struggling with. How do you attract new talent? How will the new workers differ from the older workers in terms of skills, demands, and how will they need to be managed? How will you handle the transfer of knowledge from the older, more experienced workers to the green techs? With service taking on the role of a profit center and an increasingly competitive service landscape, these questions are understandably causing stress for many field service organizations.

Christopher Dann, the North American service manager at Durst Image Technology U.S., spoke on this topic at the WBR Field Service USA event in April and I asked him to share his insight here with you. Durst Image Technology U.S. is the worldwide leader for industrial inkjet design and manufacturing since 1936. Dann manages a team of 35 full-time certified field service professionals throughout North America who have a combined 200 years of experience with Durst equipment.