Q&A: The Unique Challenges SMBs Face With Field Service Technologies

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Shane Campbell of Vision Security about the uphill battle small service companies often face with technology investments.

Vision Security provides home security and home automation equipment. Vision began as a dealer program and is now transforming to be a full-service provider, with accounts currently in 45 areas around the United States. Vision uses a seasonal mobile workforce to do most of its new installations. The company currently has 15 full-time and 30 part-time field technicians.

Shane Campbell joined Vision Security as the director of field relations in mid-2013. With 13 years of experience in the industry, Shane was brought on board at Vision to build the company’s service network around the country (Vision is in the process of forming a nationwide service employee and contractor network to handle service and installations), build its infrastructure of systems, and to help Vision become a bigger player in its industry. One of Shane’s goals is to deploy field service technologies to optimize the company’s mobile workers and service. However, as Shane can attest, SMBs like Vision face unique challenges when it comes to evaluating and deploying field service solutions.