Q&A: Service Management — Ensuring Postdeployment Success

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with David D. Douglas of Scientific Games about maximizing the ROI of a service management solution.

So you’ve rolled out a service management solution. Now you can just kick back and let it do its magic, right? Wrong. Deployment is really just the beginning. To make the most of your investment, you want to have a postdeployment strategy in place.

Last fall, we interviewed David D. Douglas, VP of service management at Scientific Games, for a cover story about the company’s use of a service management solution from Astea along with iPhones and iPads. Here, David shares with us what Scientific Games has been up to since then and gives his tips for postdeployment success.