Q&A: Quest For Accurate Timekeeping Leads To Mobile Workforce Management Transformation

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Ramona Fierro of Valley Power Systems about the company’s inadvertent mobile workforce management overhaul.

Many companies today are seeking mobile workforce management solutions to help them improve productivity and provide better customer service. For Valley Power Systems, though, the road to mobile workforce management was far less direct. During a search for a more accurate way for its workforce to track time on the job, Valley Power happened upon more than it bargained for — and ended up deploying a complete mobile workforce management solution that’s changed the way the company does business.

Valley Power Systems is a factory authorized power solutions provider for some of the most recognized engine and equipment manufacturers in the world, including Detroit Diesel, MTU, Electro-Motive, DEUTZ, Doosan Infracore, Isuzu, Mercedes-Benz, MTU Onsite Energy, Volvo Penta, Allison Transmission, Northern Lights, Lugger and ValleyBuilt, it’s line of rebuilt Allison Transmissions. The company specializes in diesel and natural gas power solutions for markets such as heavy-duty on-highway, transit and school bus, construction and industrial, among others. Valley Power has 400 employees, more than 50 of whom are field service technicians.

Here, Ramona Fierro, human resources director for Valley Power, talks with us about how the company’s journey to accurate timekeeping ended with a mobile workforce management overhaul.