Q&A: Behind The Scenes Of Digital Transformation

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Larry Brown of Amica Insurance about the company’s quest to go digital.

A mica Insurance, based in Lincoln, Rhode Island, is the oldest mutual insurer of automobiles in the United States. In July, Amica announced its plan to team with IBM and Apple to digitally transform the way its field adjusters investigate, manage, and settle claims. Here, I speak in detail about the project with Larry Brown, claims innovation manager at Amica. Brown has been with Amica for more than 27 years and in his role is responsible for incorporating new technologies, workflows, and tools to constantly improve the customer and employee experiences, while also improving efficiencies and productivity.