Q&A: Arming The Field Technician Of The Future

By Sarah Nicastro, publisher/editor in chief, Field Technologies
Follow Us

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Adam Ferrell of Trane about how the company is enabling its field force.

Today the field service environment is fast-paced and rapidly changing. You have to be thinking not only of what will make field technicians successful today when at a job site but also of how your customer and organization needs should evolve for the future to keep pace.

Trane, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand, has nearly 2,500 field technicians in North America and is no stranger to the challenges of maximizing technician performance and staying a step ahead of the competition. I recently caught up with Adam Ferrell, service operations leader for Trane, to discuss Trane’s approach to arming its technicians for success today as well as thinking ahead to the field technician of the future.