Performance Management Framework For Mobile Workforce Management And Field Service

Using Metrics and Analysis for Continuous Improvement

Mobile workforce management is a complex process that includes workforce planning (e.g., size, skills, geography, etc.), assignment decisions (that are made at different times and vary in quality), and plan execution (that is subject to exceptions and variances between individual field workers).

In order to align this complex process with your business goals, you need to measure your performance and develop various corrective actions (e.g., how to handle low-quality assignment decisions, field workers who are not performing as well as others, or problems in the workforce buildup or with an internal business process).

Measuring and monitoring the right factors is crucial to fine-tuning the performance of your organization and addressing your business objectives. Ongoing monitoring and analysis of your most significant key performance indicators (KPIs) can guide meaningful business decisions that lead to continuous improvement.

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