06.26.23 -- Overcoming The Challenges Of An Aging Field Service Workforce

This executive summary highlights the compelling findings of a global survey on field service management (FSM) trends and technologies commissioned by IFS in late 2022.

Michael Blumberg joins Michael Israel to unveil how inflation has impacted the field service industry. They explore ways technological solutions can assist companies and detail how field professionals can prepare for increased costs.

To effectively compete and provide a high level of service in today’s equipment and vehicle repair markets, service bays must provide technicians with advanced, rugged mobile technology that will allow them to diagnose problems correctly, whether in the shop or in the field.

In many cases, the way a field service organization does business or carries out certain processes exists only in the minds of personnel performing the work.