This case study from MobileDemand takes a look at Heniff Transportation Systems, one of the top 20 liquid bulk carriers in the United States. Heniff is experiencing problems with the older fixed mounted fleet management system they utilize for onboard computing and mobile communications. Joe Neal, director of information technology at Heniff said, “The system was plagued with problems. There were consistent hardware and software issues, and the existing system wasn’t truly meeting Heniff’s business needs. In addition, the bouncing generated inside the cab was causing the units to fail.”
Heniff’s problems were beginning to cause issues with customer service and support, which prompted Neal to look for a new solution. Heniff needed a way to track shipments and provide real-time delivery status to its customer and also wanted a portable computer for truck inspections, proof of delivery, and other mobile applications. The system also needed to be able to handle the bouncing generated in the cabs along with the harsh environments that their employees may be operating in meaning the solution had to be rugged and offer a near-100% uptime.
Neal’s search ended with him choosing PeopleNet, a leading provider of onboard computing and mobile communication solutions, and MobileDemand, the nation’s leading provider of rugged tablet PCs in the transportation industry.
Download this case study below to read more about the solution provided to Heniff and the results.