Mobile Needs A Four-Tier Engagement Platform

By Michael Facemire, Ted Schadler, and John C. McCarthy
A Forrester Research, Inc. paper posted on behalf of Kony

Mobile’s Continuous Delivery Requires a Loosely Coupled Architecture

Embracing mobile opportunities means embracing new set of requirements. Firms must deploy and continuously update their services, adapt to rapid change, and scale up to deliver great performance. Client devices consuming these services must dynamically compose these capabilities in near real time to create an outstanding user experience.

Firms Need an Engagement Platform

The three-tier web architecture won’t deliver any more: Mobile experiences require a four-tier engagement architecture. A client element focuses on unique device capabilities; a delivery tier covers the last wireless mile; an aggregation layer integrates services; and a service tier encapsulates local and remote services.

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