Mobile Adoption: The Value Of A Phased Approach

By Brant Carter, Trimble Field Service Management

Technology certainly plays a key role in transforming service delivery and mobile technology in particular has been one of the most important technology investments across field service organizations in the past few years. 

The benefits that new mobility options can provide have proven to have a significant impact on service delivery.  Our findings have shown that organizations, that have successfully deployed mobile solutions, have seen a 40% increase in revenue per technician. These are not small incremental improvements but a truly transformational impact.

For businesses looking to deploy technology for the first time the question is not why, but rather what should be deployed? The answer can be daunting as there are clearly a lot of choices in the market place. To make the decision as easy as possible, when reviewing options, consider not only what the vendor is offering today, but what they can also offer in the future as your business grows and adapts.  Organizations that have already implemented mobility might be asking what's next. Are there further benefits that can be achieved?