Microsoft To Acquire FieldOne To Deliver The Most Advanced, Comprehensive And Scalable Enterprise Field Service Management Solution In The Market
By Ilan Slasky, CEO, FieldOne Systems
A bit more than four years ago, we embarked on a mission to build the most comprehensive field service solution based on the Microsoft Dynamics CRM platform. This coincided with a shift in our corporate strategy, as we changed our focus from the SMB market towards large enterprise customers. We realized that the field service challenges faced by our smaller customers were only magnified in larger companies. The idea then germinating in our minds became FieldOne Sky.
With the market for field service solutions growing rapidly, and demand being driven by the need for mobile software solutions and cloud-based products, Microsoft recognized the unique capabilities of FieldOne Sky and our ability to address a very real market need. It became apparent to both companies that joining forces to bring FieldOne Sky to the market together was indeed compelling.
For FieldOne, having the breadth of the Microsoft sales and marketing organization, and leveraging their product development group to augment our R&D efforts was instantly attractive. Our ability to aggressively grow our business across the enterprise is much, much stronger partnered with Microsoft.
Microsoft has identified field service management software as an enormous and rapidly growing market. For Microsoft, the opportunity to bring a fully integrated field service solution into the Microsoft Dynamics group, pairing it with the powerful capability of applications like Azure, Parature, Cortana Analytics and Power BI, led to a natural conclusion that it made perfect sense to acquire FieldOne.
The great capabilities of the FieldOne platform particularly in the areas of mobility and cloud, and FieldOne’s focus on processes, data and predictive service, position Microsoft to provide end-to-end customer service solutions to enterprise companies as they manage and leverage IoT assets. Because FieldOne is built on the Microsoft Dynamics CRM platform, Microsoft customers will gain immediate value from FieldOne’s functionality. As evidenced by FieldOne’s current roster of clients, the power and advantages of FieldOne Sky are also available to a broad range of enterprise customers who have integrated the solution into other CRM platforms. It is this flexibility, customization and adaptability that are FieldOne Sky’s key differentiators in the market.
We believe that the biggest winners in this transaction will be our existing customers. As the companies begin the integration process, our customers can expect a seamless transition. Essentially the same FieldOne team that has partnered with our customers in the past, will be there to support them into the future. However, the FieldOne team will now have access to the far deeper range of Microsoft capabilities. In addition, Microsoft will continue our commitment to enhancing and expanding the capabilities of FieldOne Sky.
We are truly thankful to all the employees, partners and customers who have shared our vision from the beginning and who have worked hard to deliver and implement the best possible field service solution. We want to acknowledge the efforts of our financial and legal advisors, Signal Hill and McCarter & English, in helping us structure a deal that represents a great success for both companies and our customers.
We are very happy to be joining Microsoft and are confident that together, with our valued customers and partners, we remain true to our core mission established years ago. Only now, we have a much larger rocket ship with which we can travel to get there.
We look forward to the journey together!
Ilan Slasky
CEO, FieldOne Systems
To read the announcement from Microsoft Corporate Vice President of Dynamics CRM, Bob Stutz on the acquisition of FieldOne, please click here.