Field service leaders and global experts from around the world will participate in a virtual summit on the state of the industry starting at 9 a.m. PDT on Thursday, April 3, 2014. The summit, Transforming Service Delivery: A Global Perspective, follows the launch of a new research paper from Trimble Field Service Management entitled Transforming Service Delivery: An Insight Report, and will address issues and challenges facing field service organizations today.
Five speakers are scheduled to participate in the event, which will cover such topics as change management, emerging technologies, mobile resources, issue resolution, performance excellence and future trends. Aly Pinder, a research analyst with AberdeenGroup, will kick off the presentations by speaking on Breaking Through the Roadblocks to Deliver Exceptional Customer Service.
He will be followed by:
Sarah Nicastro, publisher and editor in chief of Field Technologies magazine, will moderate.
To register for the summit, or to obtain a recording of the event, go to https://cc.readytalk.com/r/u1x4kn63q1ld&eom.
To receive a copy of the newly released Transforming Service Delivery: An Insight Report, visit www.trimble.com/fsm/insightreport.
About Trimble Field Service Management
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. Trimble’s Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use. For more information, visit www.trimble.com/fsm.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location, including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif. For more information, visit www.trimble.com.
SOURCE: Trimble Field Service Management