White Paper | May 26, 2011

Identifying Compound Interest In Your Field Service Workflow

Source: Honeywell

When asked what he thought the most powerful force in the universe was, Albert Einstein once replied, "Compound interest!" This paper will demonstrate how compounding even small improvements in your workers' routines translates into huge profits. A field service workforce can attain best-in-class profitability by seeking out and optimizing seemingly minor tasks throughout a field worker's day that are repeated over and over again, compounding not only throughout that worker's day, but across all the workers in the organization. The optimization of those repeated tasks will lead to gains in field worker utilization and first time fix rate, which, according to Aberdeen Research, continue to be the key indicators of how well your service organization is running.

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