How Will AI Revolutionize Field Service? With Jeff Oskin

In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. 

Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives into the core principles of AI in field service, encompassing applications, wearables, and machine learning. He addresses AI’s potential impact on recruiting and privacy concerns while emphasizing the importance of educating individuals about AI for informed decision-making. Jeff underscores the financial benefits of AI, including enhanced productivity, increased customer satisfaction, and revenue potential. 

Jeff and Michael discuss:

• Use of wearables to tap into the knowledge of experienced workers and make the job easier for less experienced workers
• Use of machine learning to optimize scheduling and dispatching
• Importance of data for accurate AI recommendations and the need for a solid foundation of data through technical service management infrastructure
• The potential impact of AI on recruiting and finding ideal workers, with concerns about privacy and access to personal information
• Importance of educating individuals about AI to make informed decisions about its use in businesses
• And more